topic bt busines line in Archive

bt busines line

waqasali87 — Wed, 31 Aug 2011 22:02:00 GMT

hello there,

i have some serious problems getting my business line back after bt has ceased my bt business line due to non payment of just 38 pounds which is just ridicoulous.

my line was ceased on 26th of august and i am still waiting the line to be activated after speaking to round 25-30 customers advisors they were unable to resolve my problem instead of understanding my serious problems each of them is telling me different stories.

i have placed around 7 orders and each of the order has been either rejected or has been cancelled without any reason.

i have lost almost all of my business this is a take away business and totally depending on phone line.

on 26th of august i have placed an order to re activate my line. bt activate it but it was not the same number they have activated a different number.

and since 26th of august i am keep trying to make an order to re number but everyday when i speak to advisor they keep telling me 24 hours time which i dont believe will come.

it is really frustrated me. i am just shocked how bt behave with businesss customer they dont even give any importance to the matter. i have requested to make and urgent note with the order but all in vain no one will listen or understand my problem its been exactly 8 days without the phone line and my original number. today i have spoke again and again they have told me to wait few working days .,....

i dont have any idea what the bt is all about do they really care about there business customers i had a really bad expereince after contacting bt local business as well. they wont do anything too. its just use less to speak to them

could any one have any idea what to do about that or how can i resolve this matter????

many thanks

Re: BT businesses line

ozzie — Thu, 01 Sep 2011 23:20:28 GMT

I was disconnected on the 31st August at 11.30 am I the rang BT and I was put through to the Philippines.

I explained that my bill was paid 17th August but it was not the phone bill that was not paid it was that I did not pay my new equipment that was installed in May this was a VERSATILITY it cost £1700.00 and at the time I had asked if I could pay by instalments and BT agreed but had to pay £700.00 first and the rest in installments . I suppose I did forget but also BT never sent me a plan for this so I paid £300 by direct debit by telephone and to post £700 by cheque this is what I was asked to pay on the 31st August and they would reconnect me in 24hr . They still have not connected me and I have rang BT 10 times and they keep saying that they would send emails so the would reconnect but again still not connected I have 12 shops and at the moment I am so fustrated that I want to take all my business else were

Re: bt busines line

angelamg — Fri, 16 Sep 2011 00:14:49 GMT

If you'd paid your BT bills by direct debit, this wouldn't have happened.

Cut off for a £38 bill - how much have you lost? - it's a no brainer.