https://business.forums.bt.com/t5/Archive/Closing-an-account/m-p/30099#M23853 <P>BT seem to make it extraordinarily difficult to close an account. Using the webform I gave 5 working days' notice on 4th September that I wanted to close my account, including my landline, broadband, Internet Business Pack and VoIP.</P><P><BR />I got an acknowledgement almost immediately and a ticket number, asking me to confirm some details. However there was no working email reply address and I had to start again using the web form.&nbsp; On 5th September I got an automated response from Billing quoting an enquiry reference.</P><P><BR />Since then I have heard nothing and the services still seem to be operating, including the phone line.</P><P><BR />I have tried repeatedly to phone the cancellation team but just get held in a queue for over 20 minutes and then get cut off.&nbsp; The cancellation team web form seems to have disappeared from the site, and the 0800800152 phone number advertised as open till 2000 in fact closes at 1800.&nbsp; The chat line closes even earlier.&nbsp; Why are so-called SME business services working on such limited timescales?</P><P><BR />I am keen to ensure that the account is now closed and that no further charges will accrue from now onwards, and I guess my only fallback will be to cancel the Direct Debit mandate and let BT try to sue me.</P><P><BR />The main problem seems to be that so many different departments are involved and none of them speak to one another.&nbsp; Has anybody got any suggestions as to how to get through to a real person on the cancellations "team"??</P> Tue, 13 Sep 2011 18:07:11 GMT nixdoodsie 2011-09-13T18:07:11Z https://business.forums.bt.com/t5/Archive/Closing-an-account/m-p/30099#M23853 <P>BT seem to make it extraordinarily difficult to close an account. Using the webform I gave 5 working days' notice on 4th September that I wanted to close my account, including my landline, broadband, Internet Business Pack and VoIP.</P><P><BR />I got an acknowledgement almost immediately and a ticket number, asking me to confirm some details. However there was no working email reply address and I had to start again using the web form.&nbsp; On 5th September I got an automated response from Billing quoting an enquiry reference.</P><P><BR />Since then I have heard nothing and the services still seem to be operating, including the phone line.</P><P><BR />I have tried repeatedly to phone the cancellation team but just get held in a queue for over 20 minutes and then get cut off.&nbsp; The cancellation team web form seems to have disappeared from the site, and the 0800800152 phone number advertised as open till 2000 in fact closes at 1800.&nbsp; The chat line closes even earlier.&nbsp; Why are so-called SME business services working on such limited timescales?</P><P><BR />I am keen to ensure that the account is now closed and that no further charges will accrue from now onwards, and I guess my only fallback will be to cancel the Direct Debit mandate and let BT try to sue me.</P><P><BR />The main problem seems to be that so many different departments are involved and none of them speak to one another.&nbsp; Has anybody got any suggestions as to how to get through to a real person on the cancellations "team"??</P> Tue, 13 Sep 2011 18:07:11 GMT https://business.forums.bt.com/t5/Archive/Closing-an-account/m-p/30099#M23853 nixdoodsie 2011-09-13T18:07:11Z