https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/35767#M23899 Beware of the lead times quoted on the website. They are simply not true.<BR /><BR />I ordered a new phone system and 4 lines into a business centre with existing services. I have just been given a date of 13th March when the system was ordered on 7th Feb. therefore you need to allow 5 weeks not 7 days!!<BR /><BR />It's a disgrace. Every day my business 'go live' is delayed is eating into my start-up funds!! BT is currently the biggest risk to a successful start. Hopeless!!<BR /> Mon, 27 Feb 2012 12:34:27 GMT NeilC 2012-02-27T12:34:27Z https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/35767#M23899 Beware of the lead times quoted on the website. They are simply not true.<BR /><BR />I ordered a new phone system and 4 lines into a business centre with existing services. I have just been given a date of 13th March when the system was ordered on 7th Feb. therefore you need to allow 5 weeks not 7 days!!<BR /><BR />It's a disgrace. Every day my business 'go live' is delayed is eating into my start-up funds!! BT is currently the biggest risk to a successful start. Hopeless!!<BR /> Mon, 27 Feb 2012 12:34:27 GMT https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/35767#M23899 NeilC 2012-02-27T12:34:27Z https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/36065#M23900 <P>Exactly correct on the 5 weeks. It could just be a new employee making a simle mistake tho. Have you tried calling the support to have this verified?</P> Sat, 03 Mar 2012 18:47:48 GMT https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/36065#M23900 nikkil 2012-03-03T18:47:48Z https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/37107#M23901 <P>We had to relocate our business &nbsp;suddenly due to a fire. We needed a new phone line. On the 30/1/2012 we applied for a new business line. On 31/01/2012 our order was approved and our "possible new number was given as 01925 551945. &nbsp;BT came to install our line on 23/02/2012 on arrival they said they needed specialist equipment to install the line. BT re scheduled the line installation for 09/03/2012 on arrival the engineer explained the first engineers must be incompetent as we needed a new pole to be installed. A surveyor came&nbsp;the&nbsp;&nbsp;next day&nbsp;-&nbsp;now he has to send a report to instigate legal paper work to the site owners for a new pole, this&nbsp;paper work&nbsp;will possibly&nbsp;arrive&nbsp;around the 24/03/2012,&nbsp; once the paper work is returned the installation of a pole can be organized, then the line has to be installed, then the number connected in the exchange then it can all go live.</P><P>My business is&nbsp;run on streamline and internet. I have had to revert to paper vouchers and banking and a dongle. &nbsp;This is costing me money just as we are reaching our peak seasonI believe this is down to the monopoly that BT have on the line installation. I cannot advertise my new number I cannot give yellow pages or BT phone book confirmation of my new phone number, I cannot get my vehicles sign written,&nbsp;If anyone can get 01925 551945 up and running I would really appreciate it. "pigs might fly" comes to mind&nbsp;</P> Fri, 23 Mar 2012 22:43:51 GMT https://business.forums.bt.com/t5/Archive/New-business-lines/m-p/37107#M23901 Susan007 2012-03-23T22:43:51Z