https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/38891#M23940 <P>Over the past 6 - 8 weeks, my Broadband has regularly&nbsp;crashed, and when&nbsp; that happens the speed dives to around 0.12 / 0.35 mbps - feeble to say the least</P><P>BT have so far after 5 or 6 attempts failed to solve this problem. I am promised " that my line / account parameters will be changed " -- no go -&nbsp; " my line will be manually re-set "&nbsp; - still no go and an engineer visited me on &nbsp;19 April - 2 hours and a new wall socket and router later&nbsp;- and we two both frustrated - after a tel/call to somebody he achieved a speed of aound 2.8 mbps and then&nbsp;decided the problem fixed.&nbsp;I am in N W Norfolk an area noted for slow Broadband speeds but 2.8 mbps is poor by other standards but the norm hereabouts.&nbsp;Within 48 hours Broadband crashed again and speed dives to 0.35.</P><P>My internal wiring etc has been checked by an INDEPENDENT tel/com firm locally - no problems found . So....the fault is on BT `s line.</P><P>I am so very very frustrated at not being able to complain to someone in UK - and I seriously question whether BT has the ability to find the problem. I am paying for a Broadband service that I often do not get... maybe I am due for an " ex gratia" refund ?????// H E L P&nbsp; somebody&nbsp; P L E A S E&nbsp; !!!!!!!</P> Thu, 03 May 2012 17:36:57 GMT Mogforge 2012-05-03T17:36:57Z https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/38891#M23940 <P>Over the past 6 - 8 weeks, my Broadband has regularly&nbsp;crashed, and when&nbsp; that happens the speed dives to around 0.12 / 0.35 mbps - feeble to say the least</P><P>BT have so far after 5 or 6 attempts failed to solve this problem. I am promised " that my line / account parameters will be changed " -- no go -&nbsp; " my line will be manually re-set "&nbsp; - still no go and an engineer visited me on &nbsp;19 April - 2 hours and a new wall socket and router later&nbsp;- and we two both frustrated - after a tel/call to somebody he achieved a speed of aound 2.8 mbps and then&nbsp;decided the problem fixed.&nbsp;I am in N W Norfolk an area noted for slow Broadband speeds but 2.8 mbps is poor by other standards but the norm hereabouts.&nbsp;Within 48 hours Broadband crashed again and speed dives to 0.35.</P><P>My internal wiring etc has been checked by an INDEPENDENT tel/com firm locally - no problems found . So....the fault is on BT `s line.</P><P>I am so very very frustrated at not being able to complain to someone in UK - and I seriously question whether BT has the ability to find the problem. I am paying for a Broadband service that I often do not get... maybe I am due for an " ex gratia" refund ?????// H E L P&nbsp; somebody&nbsp; P L E A S E&nbsp; !!!!!!!</P> Thu, 03 May 2012 17:36:57 GMT https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/38891#M23940 Mogforge 2012-05-03T17:36:57Z https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/38907#M23941 <P>I concur. Can you please run a tracert at a time you get less than 1Mbps speed? Let's see which hop it fails.<BR /><BR />Run this at cmd: "tracert google.com"</P> Thu, 03 May 2012 23:24:23 GMT https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/38907#M23941 mithcd 2012-05-03T23:24:23Z https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/39041#M23942 <P>Thank you mithcd for your reply. My speed today Sunday is 0.13mbps - even worse.&nbsp; I am afraid being a complete duffer at such things&nbsp;I haven`t a clue how to run a tracert ?&nbsp;&nbsp;</P> Sun, 06 May 2012 14:52:48 GMT https://business.forums.bt.com/t5/Archive/Broadband-crashing-regularly-and-thus-speed-collapsing-too/m-p/39041#M23942 Mogforge 2012-05-06T14:52:48Z