https://business.forums.bt.com/t5/Archive/Credit-card-machine-line-broken/m-p/46650#M23985 <P>&nbsp;</P><P>Check your contract and that will state when repairs will be carried out.&nbsp;&nbsp; If you need to have full coverage 7 days/week then you should have had an upgraded service level agreement.</P><P>&nbsp;</P><P>In the past I have had SLAs which provided for 4 hour response or repair times.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 22 Oct 2012 09:07:26 GMT MHC 2012-10-22T09:07:26Z https://business.forums.bt.com/t5/Archive/Credit-card-machine-line-broken/m-p/46636#M23984 Credit card line broken, shop full of customers wanting to pay by card. BT will not fix until Monday !!!!!! So no support for business customers at weekends. This was not an emergency ,but it was to me! Sun, 21 Oct 2012 05:22:08 GMT https://business.forums.bt.com/t5/Archive/Credit-card-machine-line-broken/m-p/46636#M23984 Nurserycarol 2012-10-21T05:22:08Z https://business.forums.bt.com/t5/Archive/Credit-card-machine-line-broken/m-p/46650#M23985 <P>&nbsp;</P><P>Check your contract and that will state when repairs will be carried out.&nbsp;&nbsp; If you need to have full coverage 7 days/week then you should have had an upgraded service level agreement.</P><P>&nbsp;</P><P>In the past I have had SLAs which provided for 4 hour response or repair times.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 22 Oct 2012 09:07:26 GMT https://business.forums.bt.com/t5/Archive/Credit-card-machine-line-broken/m-p/46650#M23985 MHC 2012-10-22T09:07:26Z