https://business.forums.bt.com/t5/Archive/Where-are-my-online-bills/m-p/77314#M24049 <P>OK, I stand corrected. &nbsp;I did eventually get through to Barbara on Chat and my problem is now resolved.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 11 Mar 2016 13:08:45 GMT wally1 2016-03-11T13:08:45Z https://business.forums.bt.com/t5/Archive/Where-are-my-online-bills/m-p/77313#M24048 <P>I logged in this week for the first time in over a year, to view my online bills. &nbsp;(As I pay by direct debit and I know roughly what I use I don't really need to view them all the time.) &nbsp;But my online account now says that I don't have online billing set up. &nbsp;I do, I've used it before and downloaded my bills. &nbsp;</P><P>&nbsp;</P><P>I cannot "add account" as I need a reference number from a bill that's less than 9 months old, and GUESS WHAT, I don't have any, because I don't get paper bills and I can't view them online!</P><P>&nbsp;</P><P>To add insult to injury your live chat system has just left me waiting in a never ending queue of 2, for well over an hour.<BR /><BR />If you can't give me access to my bills, BT, maybe I will have to stop paying them!<BR /><BR /><BR /></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 11 Mar 2016 12:41:30 GMT https://business.forums.bt.com/t5/Archive/Where-are-my-online-bills/m-p/77313#M24048 wally1 2016-03-11T12:41:30Z https://business.forums.bt.com/t5/Archive/Where-are-my-online-bills/m-p/77314#M24049 <P>OK, I stand corrected. &nbsp;I did eventually get through to Barbara on Chat and my problem is now resolved.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 11 Mar 2016 13:08:45 GMT https://business.forums.bt.com/t5/Archive/Where-are-my-online-bills/m-p/77314#M24049 wally1 2016-03-11T13:08:45Z