topic Re: BT Please take my money! FTTC ordering woes... in Archive

BT Please take my money! FTTC ordering woes...

moony1234 — Fri, 15 Oct 2010 10:24:16 GMT

Morning all, Quite recently my postcode has appeared as being able to get FTTC @ approx 22mbit. This is on the BTWholesale Checker, eco Plus and a few other ISP's have confirmed this. Problem. BT Business Checker defies the above and says it is not available to me yet. It obviously is, other ISP's have confirmed as have BT Wholesale and even Openreach. BT Business PLEASE update your database and accept my order!! Thanks, Aaron

Re: BT Please take my money! FTTC ordering woes...

Fiona — Fri, 15 Oct 2010 14:28:09 GMT

I am sorry you have been unable to upgrade to Fibre Broadband at the moment. Our Availability checker uses your telephone number to check if your exchange and cabinet have been upgraded for Fibre Broadband. Post Code checkers are not as accurate as they check your area, rather than your specific exchange. There is an online Map of telephone exchanges that are going to be enabled in the near future.

As you have not supplied your BT Business Broadband account details when signing up for the forum I can not check your account to ensure you are on the fastest product available.

Kind regards,

Fiona

BT Business Forum Moderator

Re: BT Please take my money! FTTC ordering woes...

moony1234 — Fri, 15 Oct 2010 14:23:35 GMT

Hi Fiona, PE7 3GF is my postcode. Thanks, Aarno

Re: BT Please take my money! FTTC ordering woes...

Fiona — Fri, 15 Oct 2010 14:38:28 GMT

Hi I have sent you a private mail. Kind Regards Fiona BT Business Forum Moderator