topic Re: Experience so far in Archive

Experience so far

Computery — Thu, 21 Jan 2016 08:09:35 GMT

Hello,

My experience so far is not good, engineer was supposed to visit yesterday to activate fibre but never turned up. Phoned BT was told the guy would contact Openreach and contact me back, he didn't.

I will be calling again this morning and will post further updates.

Regards
Sam

Re: Experience so far

markp — Thu, 21 Jan 2016 09:15:45 GMT

Hi Computery,

I am sorry to see your engineer missed the appointment, if you can send me a private message with your order details I can contact the order management team to find out what happened.

Mark

Re: Experience so far

Computery — Thu, 21 Jan 2016 09:55:28 GMT

Hello,

I sent you the details. This shouldn't be so hard, there is already an active phone line and fibre connection so this should just be a case of moving this from TalkTalk Business equiptment to BT at the exchange level.

-Sam