topic Re: Fibre speed cut by 40% but neighbours speed is OK in Archive

Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 19:17:56 GMT

Got a wierd one for you.

For 4-5 months my business fibre line has been doing a grand 70-75mb down it didn't drop at all, was solid. Now I am getting 45mb down steady. I've phoned up and been told this is now the max the line can support due to demand in the area.

Heres the twist in the tale, I live very close to cabinet 7 of my village, my friend is connected to the same cabinet further away. He is still getting 75.9mb down and is on a residential package.

How on earth can I have a 40% decrease in speed and is there anything I can do? They don't seem to be able to help on the phone.

Thanks for reading my speil!

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Wed, 01 Jun 2016 19:34:54 GMT

Hi there,

What are you syncing at with the exchange?

Check the router settings.

You will find it under help or helpdesk in the menu's, can't remember off the top of my head. But you'r looking for something like this:

http://www.s-parker.uk/wp-content/uploads/2014/08/home-hub-5-helpdesk-screenshot.png

Let me know the data rate.

Thanks

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 19:45:19 GMT

Hi there

Please see attached image

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Mon, 27 Nov 2023 16:59:10 GMT

Thanks,

Try in the test port:

I cannot connect to Broadband. What can I do? | BT Business

Reeboot the router and go back to that page, let me know what it says after that.

THanks

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 19:53:09 GMT

I have a Mk3 faceplate with inbuilt filter - Do these still come with a test port you know?

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Wed, 01 Jun 2016 20:04:02 GMT

Yes, it should come off in 2 parts. Both plug into each other and into the main housing's test port.

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 20:09:26 GMT

Ok found it!

Results plugged into the test socket

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 20:09:53 GMT

db's seem the same but the max rate is back up to 65mb which is close to what I used to get. Wonder what this means.

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Wed, 01 Jun 2016 20:11:17 GMT

Were there any wires connected to the removable plate?

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 20:13:30 GMT

Just one.

I should clarify just incase was misunderstood, whilst it says max rate 65mb, The actual speed is still stuck at 48 😞

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Wed, 01 Jun 2016 20:15:57 GMT

Either way it sounds like a problem with the built in filter. You can put the plate back together without the middle part and just use a loose filter. See how that goes.

Re..speed still 48

It might take some time to stabilise, leave it with the loose filter for a day and see if it rises.

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 20:15:48 GMT

You think so? Wouldn't I see the current rate increase if the filter was an issue

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Wed, 01 Jun 2016 20:17:09 GMT

If the sync speed is 65 then you should be getting 65mb but if there's been errors detected on the line then the Dynamic Link Manager at the exchange will need time to compensate, leave it overnight, see how it goes.

If it's still low tomorrow let me know.

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Wed, 01 Jun 2016 20:19:42 GMT

Ok cool shall do! Thank you spank.

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Thu, 02 Jun 2016 11:17:18 GMT

A new day! A progressively worse max rate and db level. Thoughts?

if the line can be 10db one day, then 5db the next using the test port would this not imply an issue outside of my house?

Re: Fibre speed cut by 40% but neighbours speed is OK

spank — Thu, 02 Jun 2016 15:10:31 GMT

Yes, it would indeed. Looks like you need some in depth testing. Give the desk a call on 0800 800 154...you're already in the test port so the internal tesintg they will ask you to do has been carried out. Probably go straight to engineer.

Thanks

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Thu, 02 Jun 2016 17:59:07 GMT

Thanks for your time Spank. Engineer due on Monday so we shall see!

Re: Fibre speed cut by 40% but neighbours speed is OK

aaronspence — Sat, 04 Jun 2016 09:03:05 GMT

Hey,

Just to put a lid on this story. Openreach came and swapped my line to another port in cabinet and all is well. Port was dodgy or something.

Disapointing I've had to phone 4-5 different people who all said the line was fine to get it fixed but ah well!

Thanks,

Aaron