https://business.forums.bt.com/t5/Archive/Has-anyone-had-their-line-quot-ceased-quot-for-no-reason/m-p/77838#M24456 <P>I'm on the BT Fibre Premium Unlimited service and today I woke up to no broadband, only a flashing orange b symbol on the BT business hub 5.</P><P>Called up tech support who said the line had been ceased, but they couldn't see why, so I got put through to, I think it was order management, so I explained to the very nice lady on the phone that the broadband went down sometime early this morning and the tech had no idea why.</P><P>So she did some digging, put me on hold for 5 minutes, came back and said the system showed my fibre line had ceased or a cease order had been put on it, for no obvious reason.</P><P>She said I'm not the only one who's had this problem.</P><P>She said she'd forward my issue to her manager to undo the cease order.</P><P>Well, that was 8am, it's been down since at least 6am and it's still down now (12pm)</P><P>Bit dissapointing, up until now the fibre service has been decent (apart from a necessary hub reboot twice a week due to degrading performance)</P> Mon, 04 Jul 2016 10:49:55 GMT adresch 2016-07-04T10:49:55Z https://business.forums.bt.com/t5/Archive/Has-anyone-had-their-line-quot-ceased-quot-for-no-reason/m-p/77838#M24456 <P>I'm on the BT Fibre Premium Unlimited service and today I woke up to no broadband, only a flashing orange b symbol on the BT business hub 5.</P><P>Called up tech support who said the line had been ceased, but they couldn't see why, so I got put through to, I think it was order management, so I explained to the very nice lady on the phone that the broadband went down sometime early this morning and the tech had no idea why.</P><P>So she did some digging, put me on hold for 5 minutes, came back and said the system showed my fibre line had ceased or a cease order had been put on it, for no obvious reason.</P><P>She said I'm not the only one who's had this problem.</P><P>She said she'd forward my issue to her manager to undo the cease order.</P><P>Well, that was 8am, it's been down since at least 6am and it's still down now (12pm)</P><P>Bit dissapointing, up until now the fibre service has been decent (apart from a necessary hub reboot twice a week due to degrading performance)</P> Mon, 04 Jul 2016 10:49:55 GMT https://business.forums.bt.com/t5/Archive/Has-anyone-had-their-line-quot-ceased-quot-for-no-reason/m-p/77838#M24456 adresch 2016-07-04T10:49:55Z