New Infinity connection - 0.49 Mbps Down / 0.96 Mbps Up

jwlondon — Fri, 15 Jul 2016 10:07:32 GMT

Good day all.

I have a new BT Infinity connection. I'm in a rural area so don't have huge expectations in terms of speed but the upload speed is twice the download and generally the Internet is unusable. IP Profile is def curious:

1. Product name:	BT Business Hub
2. Serial number:	+076399+NQ60519571
3. Firmware version:	Software version 4.7.5.1.83.8.230 (Type A) Last updated 10/07/16
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 02:32:49
6. Data rate:	1177 / 502
7. Maximum data rate:	1161 / 677
8. Noise margin:	4.3 / 6.7
9. Line attenuation:	23.6 / 48.5
10. Signal attenuation:	23.6 / 34.5
11. Data sent/received:	27.2 MB / 376.6 MB
12. Broadband username:	green-light@service.btclick.com
13. BT Wi-fi:	No
14. Static IP:	Disabled
15. 2.4 GHz Wireless network/SSID:	BTHub5-C29Q
16. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
17. 2.4 GHz Wireless security:	WPA2
18. 2.4 GHz Wireless channel:	6
19. 5 GHz Wireless network/SSID:	BTHub5-C29Q_5G
20. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
21. 5 GHz Wireless security:	WPA2
22. 5 GHz Wireless channel:	48
23. Firewall:	Default
24. MAC Address:	90:72:82:7e:6f:ec
25. Modulation:	G.993.2 Annex B
26. Software variant:	AA
27. Boot loader:	1.0.0

Quiet line test seems OK.

Any help appreciated.

Many thanks,

Jon

Re: New Infinity connection - 0.49 Mbps Down / 0.96 Mbps Up

markp — Fri, 15 Jul 2016 13:29:17 GMT

Hi jwlondon

Have you been in contact with the helpdesk to get the line tested?

Looking an the details your router is logged in as green-light@ this is a default/test username that will need changed to your line specific username. If you don't have the details the helpdesk can help configure the router for you.

Markp

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New Infinity connection - 0.49 Mbps Down / 0.96 Mbps Up

Re: New Infinity connection - 0.49 Mbps Down / 0.96 Mbps Up