https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78574#M24474 Having i similar problem - I'm curious if BT have ever managed to fix a fault before! Wed, 19 Apr 2017 16:44:49 GMT penvalecattery 2017-04-19T16:44:49Z https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78004#M24473 <P>I am appalled by the level of poor service I have received since reporting a Broadband outage on Tuesday 23 of August.&nbsp; First I was told it was a problem with my telephone line, then I was told I would have to organise an engineer visit.&nbsp; This involved my wife staying in on a hot day with our two children.&nbsp; When the engineer finally arrive at the very end of his 8 am to 1 pm time slot, he took two hours to decide that he could not solve the problem as it was "to do with the network."&nbsp; After phoning BT back I was told that the problem would be fixed by Tuesday 30 August.&nbsp; When the Broadband was still out by the end of Tuesday, I was told that I would have to organise a second engineer visit to my property.&nbsp; That was today (1 September).&nbsp; I received a text giving the engineer's mobile number and confirming his visit but when he still had not appeared by 12:30 pm I rang the number only to be told that he was finished for the day and would not be coming.&nbsp; The upshot of this is that my wife, who is a freelancer has been unable to work since our return from holiday, my children have been unable to do any homework and I have spent literally hours on the phone speaking to nice people in India.&nbsp; BT you are doing a terrible.</P> Thu, 01 Sep 2016 12:40:53 GMT https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78004#M24473 GregBarrow 2016-09-01T12:40:53Z https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78574#M24474 Having i similar problem - I'm curious if BT have ever managed to fix a fault before! Wed, 19 Apr 2017 16:44:49 GMT https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78574#M24474 penvalecattery 2017-04-19T16:44:49Z https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78636#M24475 <P>I very much doubt it.</P><P>&nbsp;</P><P>Their response to faults on a BT Net circuit is marginally better, but still poor enough to warrant the compensation clause of the contract kicking in. &nbsp;Thats only for a complete outage. &nbsp;They have still been unable to resolve the underprovision of contractual speeds since the line was installed.</P> Sat, 13 May 2017 11:25:18 GMT https://business.forums.bt.com/t5/Archive/Broadband-outage-10-days-and-counting/m-p/78636#M24475 windymiller123 2017-05-13T11:25:18Z