topic Re: Where is cabinet 32 in Barnstaple Devon in Archive

Where is cabinet 32 in Barnstaple Devon

miketurner201 — Fri, 17 Feb 2017 22:21:40 GMT

I've checked the DSL availablity page and it says I'm on the WAITING LIST on cabinet 32 in Barnstaple.

Can I find out where this cabinet is situated and if I have a closer one. I know of one around half a mile away

and want to check if that is cabinet 32 or not.

I'm also trying to find out how long I will have to wait for the fibre connection as I was on fibre already but I'm now on the slower (non infinity) due to BT reducing my service to the slower copper one in error which they admit and apologised for.

I have a VOL order waiting.

Hopefully you can help me, thanks.

Re: Where is cabinet 32 in Barnstaple Devon

john46 — Sat, 18 Feb 2017 21:38:04 GMT

You cannot be moved to another cabinet this has been asked many times before

Re: Where is cabinet 32 in Barnstaple Devon

miketurner201 — Sun, 19 Feb 2017 07:39:59 GMT

Ok. But what about my other question. How long can I be expected to wait for a space to be become available in the box ? What's the average wait ?

Re: Where is cabinet 32 in Barnstaple Devon

miketurner201 — Sun, 19 Feb 2017 07:40:20 GMT

Re: Where is cabinet 32 in Barnstaple Devon

miketurner201 — Sun, 19 Feb 2017 07:41:41 GMT

Ok. But what about my other question. How long can I be expected to wait for a space to be become available in the box ? What's the average wait ?

Re: Where is cabinet 32 in Barnstaple Devon

john46 — Sun, 19 Feb 2017 14:47:06 GMT

It depends on whether a n additional line card is needed in the cabinet tht can be weeks if it is an additional cabinet then that has no known timescale

Re: Where is cabinet 32 in Barnstaple Devon

miketurner201 — Sun, 19 Feb 2017 14:56:55 GMT

Hi, thanks for the info.

Do you know how I can find out if an additional line card is needed ?

(I'm told I'm in a queue but it seems that if there is now known time scale then perhaps it might be years ?)

Re: Where is cabinet 32 in Barnstaple Devon

john46 — Sun, 19 Mar 2017 14:52:48 GMT

No that information is only known by Openreach and they not public facing all you can do is wait I am afraid