Infinity installed at wrong speed but can't get it fixed

nigelt99 — Fri, 12 May 2017 10:49:28 GMT

As a company we are moving to Cloud Voice but our main number was associated with our Infinity which was regularly running at 70/20. In order to port our main number to the cloud it was necessary to move/associate our Infinity with a different line/number. This was done but testing immediately showed that the Infinity was running at 40/10 (actual speeds about 37/8). This was about five weeks ago. Had to go through the normal process of allowing ten days for it to settle) but no improvement and I maintained from day 1 that the circuit had been established incorrectly. BT Business stated that they can only supply Infinity at one speed (70/20) but subsequently found that there are two speeds and this Infinity has been installed at the lower. Despite this admission and, I believe, the best efforts of the sales person it seems impossible to get this resolved. We are due to go live on Cloud Voice in three days and I need this Infinity upgraded to the correct level 0 I am, after all, paying for a high-speed Infinity. No idea where to go to get this fixed.

Re: Infinity installed at wrong speed but can't get it fixed

markp — Fri, 12 May 2017 12:53:24 GMT

Hi there nigelt99

If you can send me your details and details of the account via a private message, I can get it looked into for you.

Markp

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Infinity installed at wrong speed but can't get it fixed

Re: Infinity installed at wrong speed but can't get it fixed