Internet cuts out when it rains (this has been going on for years)

bigboyo01 — Sat, 27 May 2017 09:14:54 GMT

Can anyone help
I am trying to run a business and pay for a business line and have voip line keeps cutting out and has done for years.
I have had engineers turn up saying they can't see a fault but every time it's not raining.
I know there must be a problem with the cable as it comes over head and can see cable on pole just hanging out.
I need help to sort this issue out and need it sorted
Any help would be great

Re: Internet cuts out when it rains (this has been going on for years)

bigboyo01 — Sat, 27 May 2017 09:16:32 GMT

e: Internet cuts out when raining

on ‎27-05-2017 9h20

BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange POLEGATE is served by Cabinet 12
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WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

High Low High Low
VDSL Range A (Clean) 61.3 44.1 17.6 11.9 39.8 Available -- -- Yes --
VDSL Range B (Impacted) 49.3 27.5 14.7 6.7 22.4 Available -- -- Yes --
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Upstream Line Rate(Mbps)

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FTTP on Demand 330 30 -- Available -- -- -- --
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Left in Jumper

WBC ADSL 2+ Up to 4 -- 3 to 7 Available -- -- -- Yes
WBC ADSL 2+ Annex M Up to 4 Up to 0.5 3 to 7 Available -- -- -- Yes
ADSL Max Up to 3.5 -- 2.5 to 6.5 Available -- -- -- --
WBC Fixed Rate 1 -- -- Available -- -- -- Yes
Fixed Rate 1 -- -- Available -- -- -- --
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Bridge Tap N
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

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Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Thank you for your interest.

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Internet cuts out when it rains (this has been going on for years)

Re: Internet cuts out when it rains (this has been going on for years)