topic Re: New infinity install - Limited to 40/10 incorrectly in Archive

New infinity install - Limited to 40/10 incorrectly

fliptgc — Mon, 10 Jul 2017 12:55:39 GMT

Hi,

We have recently had fttc go live on our cabinet and ordered the BT business broadband upto 76mb package. Initial line estimates showed a possbile 22-32mb download speed and 4-6mb upload. Now i took these speeds with a pinch of salt as we are a stones throw away from the cabinet but it seems our line has been provisioned on a 40/10 profile due to the line estimates. Stats below.....

I've spoken to customer services / faults but they say the speed is within the estimates given at the time of ordering so there is nothing they can do about it.

Re: New infinity install - Limited to 40/10 incorrectly

markp — Mon, 10 Jul 2017 13:07:40 GMT

hi there fliptgc

if you can send me a private message with your account details I can double check line speeds and what you have been provisioned with.

Markp

Re: New infinity install - Limited to 40/10 incorrectly

fliptgc — Thu, 13 Jul 2017 11:25:10 GMT

I have now been in contact with technical support who cannot report it as a fault as the speed is within line estimates. They advised I should speak to the order management team but they have "no system" to make any changes to the speed. I'm just going in circles. What a suprise!