close to 300 ms latency on business broadband

vinchu — Mon, 06 Nov 2017 23:16:00 GMT

Hello,

I have a client had issues on latency .

even on LAN cable with just one user, it is close to 300 ms.

The whole building seems to have the same issue.

They only had the contract running within first month, but passed 14 days.

Is there a way to get out of the contract? The internet is really un-usable.

Re: close to 300 ms latency on business broadband

markp — Tue, 07 Nov 2017 12:59:33 GMT

Hi there vinchu,

has yout client contacted the helpdesk to get the line tested or one or our engineers sent out to prove the line is not able to run broadband?

Markp