Emails from domains being sent to spam folder

syzygy66917 — Thu, 17 Nov 2016 15:21:26 GMT

Hi,

For the last few weeks a user on one of our supported/hosted domains has found that emails from her to btinternet.com recipients have been ending up in the spam folder.

I've checked the message headers and the only thing that indicates it is spam is;

X-RazorGate-Spam: true

Does anyone know anything about Razorgate (a Google search comes up with the ir company website, but they won't asist me) and how I can stop it registering the mails as spam?

The full header is as follows;

Received: from rgin19.bt.int.cpcloud.co.uk (10.110.33.62) by be72.bt.int.cpcloud.co.uk (9.0.029)
id 5822672E00337B1B for porter519@btinternet.com; Thu, 17 Nov 2016 13:49:29 +0000
Received: from [90.255.45.112] (port=52013 helo=TCSOFFICEPC3)
by liberty.xssl.net with esmtpa (Exim 4.87)
(envelope-from <administrator@standrewbythewardrobe.org>)
id 1c7N4C-003bSD-KG
for porter519@btinternet.com; Thu, 17 Nov 2016 13:49:28 +0000
Received: from liberty.xssl.net (83.223.124.15) by rgin19.bt.int.cpcloud.co.uk (9.0.019.12-1)
id 5824E2E90AC6ACC3 for porter519@btinternet.com; Thu, 17 Nov 2016 13:49:28 +0000
Return-Receipt-To: "Administrator" <administrator@standrewbythewardrobe.org>
From: "Administrator" <administrator@standrewbythewardrobe.org>
To: <porter519@btinternet.com>
Subject: test
Date: Thu, 17 Nov 2016 13:49:30 -0000
Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAItJ6uL+yh9Bmu6l2UU/Jw4igQAAEAAAABMYbzCZte5MpMaesTrKh9EBAAAAAA==@standrewbythewardrobe.org>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_006E_01D240D9.FD405BA0"
X-Mailer: Microsoft Outlook 14.0
X-OWM-SPF-MAILFROM: Pass
X-OWM-SPF: 0
X-OWM-DKIM: 1
X-OWM-DMARC: 0
X-Originating-IP: [83.223.124.15]
X-OWM-Source-IP: 83.223.124.15(GB)
X-OWM-Env-Sender: administrator@standrewbythewardrobe.org
X-Junkmail-Premium-Raw: score=12/50,refid=2.7.2:2016.11.17.124215:17:12.185,ip=83.223.124.15,rules=__CSHC_RCVD,
DKIM_SIGNATURE, __RETURN_RECEIPT_TO, __HAS_FROM, FROM_NAME_ONE_WORD,
__SPEAR_FROM_NAME_A, __TO_MALFORMED_2, __TO_NO_NAME, SUBJ_1WORD, __HAS_MSGID,
__OUTLOOK_MSGID_3, __SANE_MSGID, __MIME_VERSION, __CT, __CTYPE_MULTIPART_ALT,
__CTYPE_HAS_BOUNDARY, __CTYPE_MULTIPART, __HAS_X_MAILER, __OUTLOOK_MUA_1,
__USER_AGENT_MS_GENERIC, __NOTIFICATION_TO, __FRAUD_ANTIABUSE,
__MIME_TEXT_P2, __MIME_TEXT_H2, __MULTIPLE_URI_TEXT, __HTML_MSWORD,
__URI_IN_BODY, __HTML_FONT_BLUE, __HAS_HTML, __HTML_TAG_DIV,
BODYTEXTP_SIZE_400_LESS, BODYTEXTP_SIZE_3000_LESS, BODY_SIZE_2000_2999,
BODYTEXTH_SIZE_10000_LESS, __MIME_TEXT_H1, __MIME_TEXT_P1, __MIME_HTML,
__TAG_EXISTS_HTML, __STYLE_RATWARE_NEG, HTML_90_100, HTML_95_100,
HTML_98_100, HTML_99_100, BODY_SIZE_5000_LESS, __OUTLOOK_MUA, NO_URI_FOUND,
NO_CTA_URI_FOUND, __URI_NO_PATH, __MIME_TEXT_H, __MIME_TEXT_P,
BODY_SIZE_7000_LESS, NO_URI_HTTPS, RETURN_RECE
IPT
Thread-Index: AQFfDGy9PLLJmzrr6Z1c5vcz24HEBA==
X-OlkEid: 000000001D77E0466B11B0439CDB9477940F79F90700C3B68E10F77511CEB4CD00AA00BBB6E600000000000B0000782930467C64224F98DFBAFBDC84857300000000E4AA000020456A86B8800F40B2CB7C6AF9D0759F
Content-Language: en-gb
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - standrewbythewardrobe.org
X-AntiAbuse: Original Domain - btinternet.com
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - liberty.xssl.net
X-Get-Message-Sender-Via: liberty.xssl.net: authenticated_id: administrator@standrewbythewardrobe.org
X-Authenticated-Sender: liberty.xssl.net: administrator@standrewbythewardrobe.org
X-Source:
X-Source-Args:
X-Source-Dir:
X-RazorGate-Spam: true
X-OWM-BULK: From
Disposition-Notification-To: "Administrator" <administrator@standrewbythewardrobe.org>

This is a multipart message in MIME format.

------=_NextPart_000_006E_01D240D9.FD405BA0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

test

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Emails from domains being sent to spam folder