topic Favicon and image uploads in Archive

Favicon and image uploads

JimH — Fri, 05 Mar 2010 18:44:18 GMT

I seem to having a problem uploading a favicon icon. I have created it locally on my pc and called it favicon.ico but for some reason it will not upload.

Also when uploading images to my eshop the process never actually completes - I have to refresh the page each time. The images do upload but the task never finishes if that makes sense?

Any suggestions?

Many thanks

Jim

Re: Favicon and image uploads

scoobs — Sun, 07 Mar 2010 13:17:19 GMT

Dont no what ftp prog you are running, But you could upload the favicon as a txt file then rename it i.e upload favicon.txt then once uploaded rename as favicon.ico

Re: Favicon and image uploads

orchie — Tue, 09 Mar 2010 13:02:10 GMT

Hi JimH,

In the eShop you can simply upload an image and the software should do the rest.

go Settings > General Settings > Status -> you'll see the option to upload an image for the favicon on the right.

Hope it helps. Orchie

Re: Favicon and image uploads

whoknows — Fri, 12 Mar 2010 13:05:34 GMT

I uploaded my standard logo to Settings > General Settings > Status -> and hit the favicon button and the system did the rest.

Re: Favicon and image uploads

JimH — Sat, 20 Mar 2010 06:42:47 GMT

Well thats what I have tried but still no joy - anyone want to help from the epages team or BT team ?

Re: Favicon and image uploads

eShopTeam — Mon, 22 Mar 2010 11:17:15 GMT

Hello,

Can you contact BT so we can have a look in your own shop?

Kind Regards,

Re: Favicon and image uploads

kittyandpolly — Mon, 22 Mar 2010 18:51:47 GMT

Hi,

Actually I have a similar problem. The new favicon is visible in the shop using Firefox but when using IE it still show the old favicon.

Any ideas ?

Regards,

Paula

www.kittyandpolly.co.uk

Re: Favicon and image uploads

JimH — Mon, 22 Mar 2010 19:44:24 GMT

When you say contact BT - how exactly do I do that, by phone or email and on what number or email address do I use?

Thanks in advance

Re: Favicon and image uploads

Fiona — Tue, 23 Mar 2010 10:04:01 GMT

You can find all the contact details for each of the business divisions at the contct us section.

Kind Regards

Fiona

BT Business Forum Moderator

Re: Favicon and image uploads

ian_d — Tue, 23 Mar 2010 10:42:23 GMT

When contacting BT regarding eShop I always find it best to use the Email Us link a the top of the page within the BT Website Centre. Fill out the form and the query will go to someone with the expertise to help.

I usually get a quick response and often a phone call from the person helping, even if it is to verify the problem is solved.

I always go through the BT Website Centre to access eShop anyway via this address:

http://hosting.hostingbt.com/OS4/

Hope this helps.

Ian