topic Re: Cannot get Access to my eshop admin in Archive

Cannot get Access to my eshop admin

ChocolateApe — Sat, 16 Jul 2011 13:47:19 GMT

I'am trying to get in to the admin on my eshop. From the BT Website Centre Page, I click on Bought a BT Eshop and it takes me to this message; You do not host your domain with BT. Your domain is hosted with another provider. Please Click here to read our FAQ about how to configure your URL to work with the BT eShop.

I have looked on help but no use and phoned & emailed.

My eshop is http://eshop.chocolateape.co.uk and all was fine yesturday.

Re: Cannot get Access to my eshop admin

portandstilton — Sat, 16 Jul 2011 14:50:23 GMT

I am also getting the same message. My url is vintageportandstilton.co.uk

Re: Cannot get Access to my eshop admin

ChocolateApe — Sat, 16 Jul 2011 14:58:32 GMT

Has yours just started today?

Re: Cannot get Access to my eshop admin

portandstilton — Sat, 16 Jul 2011 17:27:01 GMT

yes, mine has only started today.

Re: Cannot get Access to my eshop admin

estylingerie — Sat, 16 Jul 2011 17:29:38 GMT

As of yesterday lunchtime I'm suddenly having exactly the same problem, have emailed BT 3 times and tried phoning but there was a 30 minute wait time, so far no one has been able to help me with this.

Re: Cannot get Access to my eshop admin

graemewilliams — Sat, 16 Jul 2011 23:43:40 GMT

I always go to the following link and login from there. Then click Ecommerce > ePages > Admin Page:

https://hosting.hostingbt.com/OS4/index.php

Does this work?

Re: Cannot get Access to my eshop admin

ChocolateApe — Sun, 17 Jul 2011 07:14:01 GMT

No it just sends out the same message about not being hosted by BT? Confused?

Re: Cannot get Access to my eshop admin

strapstore — Sun, 17 Jul 2011 15:42:29 GMT

No access on mine either, whatever route I take.

It would be nice if someone from BT would give some kind of response to this thread.

I have orders to send out tomorrow, which is kind of difficult without access.

Re: Cannot get Access to my eshop admin

MINIMMUSIC — Sun, 17 Jul 2011 16:31:56 GMT

I contacted BT yeserday and they could offer no solution to the problem. They refered me to their information telephone line which gave information of broadband faults "Totally Useless"

I then contacted them again and told them that the telephone number that they gave me was no help at all.

BT seem to be having a problem with this issue that doesn't seem easy to solve. Although, I think that they sgould have the courtesy of keeping their customers informed.

I am now in the position of knowing what to do about processing orders for the morning. PLEASE BT... LET's GET THIS ISSUE RESOLVED & GIVE ME AN UPDATE.... I AM WASTING A LOT OF VALUABLE TIME HERE!

Thank You

Re: Cannot get Access to my eshop admin

SG1 — Sun, 17 Jul 2011 17:48:53 GMT

I have tried to contact BT yesterday and today and it appears the part of the department that deals with this problem is not open on a weekend, not open till monday at 9.00am. It appears that BT do not class their eshop customers with much respect.

I will be taking this further as in their literature it is saying a a 24/7 service but this is not the case.

Re: Cannot get Access to my eshop admin

SG1 — Sun, 17 Jul 2011 18:30:55 GMT

I have contacted BT the department that deals with this is btsupport@epages.com they are not open till Monday at 9.00!!!!!!!!!!!!!!!!!!am

Re: Cannot get Access to my eshop admin

lathwell — Mon, 18 Jul 2011 06:28:46 GMT

I am getting the same msg and cannot access my shop. I hope they fix it soon!

Re: Cannot get Access to my eshop admin

pete33 — Mon, 18 Jul 2011 08:27:56 GMT

Hi,

I'm having exactly the same problem. Could access ok on Saturday lunchtime but tried all day yesterday and again this morning but can't get onto admin page. Is this happening to everyone with an eshop I wonder? Surely BT must put out some information about this as everyone is going to have big problems with orders if it isn't sorted soon.

Regards,

Peter

www.taylormclure.com

Re: Cannot get Access to my eshop admin

orchie — Mon, 18 Jul 2011 09:23:02 GMT

Just to note SG1 that email address is for BT internal use only not for customers.

Re: Cannot get Access to my eshop admin

Peter_G — Mon, 18 Jul 2011 09:43:22 GMT

I have the same problem. The URL that is displayed at the time of the logon failure is https://hosting.hostingbt.com/OS4/resources/1891/BTshell/rshell.html

Is the number 1891 supposed to be my BT shop number that I see in lots of my shop page URLs? If so, then that is not my usual shop number and might this be a clue to what's going wrong?. Or am I barking up the wrong tree?

Peter_G

www.qgifts.co.uk

Re: Cannot get Access to my eshop admin

ESB50UK — Mon, 18 Jul 2011 11:32:37 GMT

It appears that the problem has been going on all weekend and as of 12.21 today Monday the 18th, it still has not been resolved.

The support from BT at the weekend was truly abysmal!!!

I think I made the wrong decision to go with a big Company like BT. I did it because I thought that their support would be better than some back-street firm. I know that no matter how good a Company is, there are bound to be things that go wrong from time to time; but little did I know how that this Company would have such a 'non-urgent' attitude to problem solving.

The experiences I have had with BT over the last couple of weeks does not encourage me to recommend them to anyone who is trying to choose a host Company for business.

I did manage to get to speak to a nice chap on Sunday and he promised to at least get the e-commerce problem put up on the status board.

They had notification of the problem up on their internal bulletin board, but for some reason it was not until this morning about an hour or so ago that it came up on the online status board.

If these people were being paid on a commission only basis, at the level of their performance they would be on the streets and starving.

What a dammed shower!!!!!

Re: Cannot get Access to my eshop admin

portandstilton — Mon, 18 Jul 2011 15:11:59 GMT

I contacted BT by e-mail yesterday and have replied with:

We are currently aware of an issue which is preventing users from accessing your eShop back office. We have raised this with our suppliers and hope to have this resolved as soon as possible.

Hope its sorted out soon!!!

Re: Cannot get Access to my eshop admin

estylingerie — Mon, 18 Jul 2011 15:37:17 GMT

I sent them 4 emails since Friday lunchtime and just received one standard reply which really didn't help. I wish they'd hurry up and sort it out, a lot of people are probably losing out on money/customers right now!

Re: Cannot get Access to my eshop admin

Friendship1 — Mon, 18 Jul 2011 18:32:58 GMT

Hi all,

It has been ongoing since friday late afternoon and yes, some people might be losing customers or money. One of my regular customers has just emailed my to say that he can not place an order......

Guess how I'm feeling....

Re: Cannot get Access to my eshop admin

one2wear — Mon, 18 Jul 2011 20:16:55 GMT

Hi All,

My eshop has also been down now for over 48 hours and BT are still none the wiser as to the cause of the problem. All they can do is put the blame on epages. We have not been able to send orders out to customers and not been able to update the site with new products. I wonder whether BT will ever compensate any of its customers it clearly does not value.

www.one2wear.co.uk

back on just now 21.00 hrs