URGENT Recent upgrade causing checkout to crash

bonzaman — Wed, 21 Nov 2012 15:11:13 GMT

BT PLEASE RESOLVE IMMEDIATELY

Hi,

Since the recent eShop upgrade we are continually having customers contact us advising that the basket checkout process crashes preventing them from placing an order. This is totally unacceptable and must be resolved asap.

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Example of error message:

An error occurred during processing.

Details about this error are available at the number below in the log file on the server.

PARAMETER_MISSING:50ACEB88-DB51-8EAF-336E-0A0C05EA9A6B

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Please advise or investigate this issue as soon as possible.

Regards,

KMC

The Kitchen Site

http://www.thekitchensite.co.uk

Re: URGENT Recent upgrade causing checkout to crash

bonzaman — Wed, 21 Nov 2012 16:06:43 GMT

ISSUE RESOLVED

Please note that ePages v6.14.3 does not allow orders to be placed if the address fields are left empty in the 'General Settings > Address' tab.

I know how bizarre this sounds but I found the solution on the below ePages forum link!

http://translate.google.co.uk/translate?hl=en&sl=de&u=http://community.epages.com/german-only/4542-update-14-11-2012-hosteurope-und-whitelabel-plattform.html%3Flangid%3D3&prev=/search%3Fq%3DPARAMETER_MISSING%2Bepages%26hl%3Den%26tbo%3Dd%26biw%3D1280%26bih%3D681&sa=X&ei=YPSsULruHauo0AXa2ICgCA&ved=0CD0Q7gEwAQ

topic Re: ***URGENT*** Recent upgrade causing checkout to crash in Archive

***URGENT*** Recent upgrade causing checkout to crash

Re: ***URGENT*** Recent upgrade causing checkout to crash

topic Re: URGENT Recent upgrade causing checkout to crash in Archive

URGENT Recent upgrade causing checkout to crash

Re: URGENT Recent upgrade causing checkout to crash