https://business.forums.bt.com/t5/Archive/Problem-with-service-and-communication/m-p/79877#M25783 <P>Hi all - not sure where to start, but since signing up to BT Mobile for our company (9month ago) we have had nothing but problems.&nbsp; Service cut-offs, technical billing issues, wrong charges, credit notes and invoices mixed up, users being disconnected etc.&nbsp; I have raised the issue numerous times with a general customer services representative (we were never allocated an account manager?!?). All we have are either no reply, failure to address the issue, or&nbsp;blaiming something (usually some other BT department).&nbsp; We have numerous times asked to have the issue escaled to the complaints department in accordance with BT iwns complaints procedure, but with no progress.&nbsp; Have anyone on this forum experiences similar issues and if so, do you have any contact details and or advise?</P><P>&nbsp;</P><P>Thank you, T</P> Tue, 15 Aug 2017 07:33:36 GMT Pansartax 2017-08-15T07:33:36Z https://business.forums.bt.com/t5/Archive/Problem-with-service-and-communication/m-p/79877#M25783 <P>Hi all - not sure where to start, but since signing up to BT Mobile for our company (9month ago) we have had nothing but problems.&nbsp; Service cut-offs, technical billing issues, wrong charges, credit notes and invoices mixed up, users being disconnected etc.&nbsp; I have raised the issue numerous times with a general customer services representative (we were never allocated an account manager?!?). All we have are either no reply, failure to address the issue, or&nbsp;blaiming something (usually some other BT department).&nbsp; We have numerous times asked to have the issue escaled to the complaints department in accordance with BT iwns complaints procedure, but with no progress.&nbsp; Have anyone on this forum experiences similar issues and if so, do you have any contact details and or advise?</P><P>&nbsp;</P><P>Thank you, T</P> Tue, 15 Aug 2017 07:33:36 GMT https://business.forums.bt.com/t5/Archive/Problem-with-service-and-communication/m-p/79877#M25783 Pansartax 2017-08-15T07:33:36Z