topic Re: Cannot manage services in Archive

Cannot manage services

jwintermute — Wed, 12 Jul 2017 07:39:03 GMT

Hi,

Whenever I try an access 'Manage Services' - e.g. to enable a locked email account - I get this message:

Manage your online services

Sorry, it looks like you’ve logged in using your online billing details.

Any ideas how I can get past that? I'm trying to re-enable an email account I inadvertantly disabled.

Many thanks!

John

Re: Cannot manage services

markp — Wed, 12 Jul 2017 08:21:59 GMT

Hi there jwintermute,

I would advise you to contact the helpdesk to get this looked into and fixed.

Markp

Re: Cannot manage services

jwintermute — Wed, 12 Jul 2017 09:11:21 GMT

Thanks markp

Unfortunately this is a free account, it was given to me years ago by a firm I no longer work for. It was converted to a 'BT Business Lite' account or something like that, but any way I have no billing reference to give when contacting the help desk.

It also means I can no longer access my recovery email, as when I try to log into something other than 'Manage my services' I get

Sorry, we just need to validate your email

and it's telling me to check for a security code that's been sent to the email I can't access

I think I am truly up a certain creek without a paddle 🙂

Re: Cannot manage services

marina11 — Fri, 23 Nov 2018 08:22:57 GMT

Thanks for sharing