topic HTTPS Support in Archive

HTTPS Support

retrojetpacks — Sun, 05 Aug 2018 14:50:50 GMT

Hey BT Business!

We are trying to configure our website to work with HTTPS but have had some trouble. The BT Business SSLManager tells us that we have successfully installed an SSL certificate and then asks us to move the website files into the /secure folder. We have tried this but are still unable to load the https site.

We are using the content management system Drupal to build the site if that helps.

Are there any obvious steps that we have missed?

Looking forward to hearing from you!

Jack

Re: HTTPS Support

RyanJames — Tue, 07 Aug 2018 16:40:55 GMT

Hi Jack

I am very sorry about the late reply on this one! I forwarded this on to a member of our 2nd line team for you and I am still awaiting word back. I will chase this up again for you tomorrow morning and I hope to have an answer soon!

Thank you for waiting, and again, my apologies.

Regards

Ryan

Re: HTTPS Support

RyanJames — Thu, 09 Aug 2018 13:01:34 GMT

Thank you for waiting.

I finally got some info on this one. So when you got the SSL and activated it, you should have been provided an IP address for your A recond which needs to be updated with your host (who I assume is ourselves) - this needs to be updated for this to work. If you contact our DNS Livechat desk they should be able to get that set up for you 🙂

Kind Regards

Ryan