topic Argh, can't cancel my fibre service, BT can't find my account? in Archive https://business.forums.bt.com/t5/Archive/Argh-can-t-cancel-my-fibre-service-BT-can-t-find-my-account/m-p/78303#M25990 <P>Does anyone know of a direct number I can call where someone, based in the UK, can actually help me?</P><P>I have a residential phone line, but with a business fibre service.</P><P>I've been on the phone today for nearly 2 hours to try and cancel my fibre service and for some reason my Busienss account number isn't found in BT's systems.</P><P>I've called two seperate cancel numbers (08003457962 and&nbsp;<A href="tel:0800 800152" target="_blank">0800 800152</A>), both couldn't help and passed me to billing</P><P>Billing have twice told me to "please call back in an hour because we're having technical problems and can't find your account"</P><P>Live assistance say I need to call, billing says I need to call the cancellation line, the cancellation line say I need to call or be put through to the billing line.</P> Tue, 10 Jan 2017 14:37:31 GMT adresch 2017-01-10T14:37:31Z Argh, can't cancel my fibre service, BT can't find my account? https://business.forums.bt.com/t5/Archive/Argh-can-t-cancel-my-fibre-service-BT-can-t-find-my-account/m-p/78303#M25990 <P>Does anyone know of a direct number I can call where someone, based in the UK, can actually help me?</P><P>I have a residential phone line, but with a business fibre service.</P><P>I've been on the phone today for nearly 2 hours to try and cancel my fibre service and for some reason my Busienss account number isn't found in BT's systems.</P><P>I've called two seperate cancel numbers (08003457962 and&nbsp;<A href="tel:0800 800152" target="_blank">0800 800152</A>), both couldn't help and passed me to billing</P><P>Billing have twice told me to "please call back in an hour because we're having technical problems and can't find your account"</P><P>Live assistance say I need to call, billing says I need to call the cancellation line, the cancellation line say I need to call or be put through to the billing line.</P> Tue, 10 Jan 2017 14:37:31 GMT https://business.forums.bt.com/t5/Archive/Argh-can-t-cancel-my-fibre-service-BT-can-t-find-my-account/m-p/78303#M25990 adresch 2017-01-10T14:37:31Z