topic Versatility call logging output is scrambled! in Archive

Versatility call logging output is scrambled!

shaunybt — Wed, 05 Sep 2018 09:58:15 GMT

Had a new motherboard installed on the versatility and set about having to reprogram everything (didn't have a backup!), however the output of the call logging is not what it should be. I'm connecting the veratiltiy to a serial port to a computer and into an SSH client to read the output.

It should (and used to) be each call on a line showing in/out, the number, duration etc. What I get now is like this:

DBS08|8>>TEI:000|TME7427|RR, Polling
DBS08|020101B1
DBS08|8<<TEI:000|TME7427|RR
DBS08|0201013D
DBS08|8>>TEI:000|TME8432|RR, Polling
DBS08|020101B1
DBS08|8<<TEI:000|TME8432|RR
DBS08|0201013D

I've turned call logging on and tried both the xon and xoff settings. Is it a configuration issue or something else?

Re: Versatility call logging output is scrambled!

RyanJames — Wed, 05 Sep 2018 13:52:55 GMT

Hi shaunybt

Hope you are well - sorry to hear you are having this trouble with the Versatility system.

I will confess I am no expert in matters of Versatility, but if you are BT Maintained customer with that you can contact our specialist team on 0870 240 8377 🙂

I hope they are able to reach a solution for you!

All the best,

Ryan

Re: Versatility call logging output is scrambled!

shaunybt — Wed, 05 Sep 2018 14:27:52 GMT

I already tried the 'specialist team' and they weren't much help to be honest. They never seem to understand any query that's out of the ordinary. They obviously got the wrong end of the stick as they told me to call iTel. I was hoping someone here might be able to help before I try the specialists again.