https://business.forums.bt.com/t5/Archive/Voicemail-with-Q-amp-A-auto-receptionist/m-p/80412#M26195 Does BT offer a Q&amp;A voicemail type facility, or can we use our current BT Phone Cloud’s IVR for the following purpose?<BR /><BR />For example, when customers call us and go to voicemail, we would like the auto receptionist to ask a series of questions, with different questions depending on the callers options/response.<BR /><BR />At the moment, we spend a lot of time returning calls, obtaining the relevant information, then calling the customer back again. We would like to cut all this down, so we have a voicemail with all the relevant info for when we respond to them. Wed, 21 Mar 2018 20:13:09 GMT ScotBlue 2018-03-21T20:13:09Z https://business.forums.bt.com/t5/Archive/Voicemail-with-Q-amp-A-auto-receptionist/m-p/80412#M26195 Does BT offer a Q&amp;A voicemail type facility, or can we use our current BT Phone Cloud’s IVR for the following purpose?<BR /><BR />For example, when customers call us and go to voicemail, we would like the auto receptionist to ask a series of questions, with different questions depending on the callers options/response.<BR /><BR />At the moment, we spend a lot of time returning calls, obtaining the relevant information, then calling the customer back again. We would like to cut all this down, so we have a voicemail with all the relevant info for when we respond to them. Wed, 21 Mar 2018 20:13:09 GMT https://business.forums.bt.com/t5/Archive/Voicemail-with-Q-amp-A-auto-receptionist/m-p/80412#M26195 ScotBlue 2018-03-21T20:13:09Z https://business.forums.bt.com/t5/Archive/Voicemail-with-Q-amp-A-auto-receptionist/m-p/82014#M26196 <P>From what I know - Yes, BT does offer a&nbsp;<SPAN>Q&amp;A voicemail type facility</SPAN></P> Fri, 07 Jun 2019 07:39:35 GMT https://business.forums.bt.com/t5/Archive/Voicemail-with-Q-amp-A-auto-receptionist/m-p/82014#M26196 WillIcanDoit 2019-06-07T07:39:35Z