topic Re: Line Voltage technical issue in Archive

Line Voltage technical issue

Chumbley1 — Thu, 05 Sep 2019 08:33:28 GMT

Hi, we use a card terminal on our phone line and recently it has been unable to update over the phone line. I contacted the terminal support people and they said there is "not enough line voltage in the phone line" and to ask BT to increase it. Does this make any sense at all, is it something that can be increased, and would there be a charge for that?

I attempted to use the business chat facility but the form does not seem to submit. Nothing happens when I click the submit button.

Re: Line Voltage technical issue

Chumbley1 — Fri, 13 Sep 2019 09:06:37 GMT

Over a week has gone by with no response to this question. The chat facility still does not work. Emails are ignored. Is BT Business simply unwilling to commit anything to writing?

Re: Line Voltage technical issue

Chumbley1 — Wed, 25 Sep 2019 15:57:24 GMT

This has now been resolved via Twitter and chat. For anyone else not receiving a response to questions here, I suggest using one of those options.

Re: Line Voltage technical issue

Devon_dave — Wed, 25 Sep 2019 20:50:03 GMT

I suspect your card company does not know what they are talking about.
There is no way of increasing the line voltage

Re: Line Voltage technical issue

RyanJames — Thu, 10 Oct 2019 11:30:23 GMT

Hi Chumbley1

Very sorry for the lack of reply - I have been away for the past few months, but as of now I am back on duty as a forum moderator. I know you got your issue sorted some time ago now, but I wanted to check with you that everything was sorted? It sounds to me like a gain increase on the line would have been the solution for that one - so I am assuming that is what has been done?

If you have any further queries just let me know and I can provide you with the details for the relevant departments who can assist you.

Regards

Ryan