https://business.forums.bt.com/t5/Archive/62-6-38-125-Service-information-from-BT-Wholesale-after-exchange/m-p/83015#M26274 <P>A couple of weeks ago the exchange on the Isle of Mull was upgraded and since then we have been unable to get internet access at one of our remote sites.</P><P>The site needs a third party router to provide port forwarding rules.</P><P>The router was working fine until the exchange was upgraded. Now we can't get access to the site remotely or get internet access at the site.</P><P>When we called BT helpline they identified it was a netgear router and told us that was the problem.</P><P>I have visited the site, checked the login details, which are correct, and used a new TP-link router with the same results.</P><P>We do get the BT wholesale service page, and a visit by a BT engineer confirmed that the broadband connection was live (although he couln't access the internet).</P><P>I have 2 reports from BT saying that the fault has been fixed, but we still can't get access.</P><P>I see that this type of fault needs to be looked at by moderators &amp; I think we need the same help.</P> Sun, 21 Jun 2020 04:56:43 GMT DanielHenry 2020-06-21T04:56:43Z https://business.forums.bt.com/t5/Archive/62-6-38-125-Service-information-from-BT-Wholesale-after-exchange/m-p/83015#M26274 <P>A couple of weeks ago the exchange on the Isle of Mull was upgraded and since then we have been unable to get internet access at one of our remote sites.</P><P>The site needs a third party router to provide port forwarding rules.</P><P>The router was working fine until the exchange was upgraded. Now we can't get access to the site remotely or get internet access at the site.</P><P>When we called BT helpline they identified it was a netgear router and told us that was the problem.</P><P>I have visited the site, checked the login details, which are correct, and used a new TP-link router with the same results.</P><P>We do get the BT wholesale service page, and a visit by a BT engineer confirmed that the broadband connection was live (although he couln't access the internet).</P><P>I have 2 reports from BT saying that the fault has been fixed, but we still can't get access.</P><P>I see that this type of fault needs to be looked at by moderators &amp; I think we need the same help.</P> Sun, 21 Jun 2020 04:56:43 GMT https://business.forums.bt.com/t5/Archive/62-6-38-125-Service-information-from-BT-Wholesale-after-exchange/m-p/83015#M26274 DanielHenry 2020-06-21T04:56:43Z