Closing down one Account opening another

Speechless — Wed, 08 Jul 2020 17:48:58 GMT

Hello

My current Broadband is out of Contract.

Last year I requested connection to Superfast and Openreach visited and installed the new line.

I set the Superfast under a new Ltd Co as the old one no longer mine.

But BT invoicing under the old Ltd Co and new one. I have never paid an invoice under the new Ltd Co., - why should I when I'm paying for the other.

i have lost count of the numerous phone calls to the BT to sort this out. I was promised compensation at one point - never materialised.

Anyone had a similar negative customer experience and how did you resolve ?

I just want to shut down the old account and get going with the new, cheaper superfast.

Thanks

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