https://business.forums.bt.com/t5/Archive/Billed-4-an-account-that-I-have-never-had-at-a-premises-I-left-3/m-p/83773#M26305 <DIV>I ran a business at xxxxx Farm for 35 years as a tenant, we retired on the 29th September 2017, closing all BT accounts and paying all dues.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Late in September 2020 I had a call from the current&nbsp;occupier of the premises saying there was a letter from BT re an overdue account.&nbsp; Note the premises had been sold twice from September 2017 until September 2020 and both occupants had set up BT accounts!</DIV><DIV>&nbsp;</DIV><DIV>The account number WMxxxxxxxxx was not an account I recognised from my records so I rang BT billing on the 29th September 2020 to discuss.</DIV><DIV>I was informed&nbsp;that due to transfer of systems within BT there was a rare but known problem in that new accounts were activated&nbsp;for old customers, I was assured that this would be cancelled and the account deleted and I could be sure of no further contact.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I specifically said I was concerned&nbsp;that BT might issue a debt collection notice and I did not want any bad marks on my credit rating- I have been in&nbsp; business for 40 years and have never failed to pay a bill on time!</DIV><DIV>&nbsp;</DIV><DIV>Today I have been informed by a close neighbour that he has received&nbsp;a letter partially addressed to me from Avantis (debt collection) who have been engaged BT's behalf to make pay the outstanding sum.</DIV><DIV>&nbsp;</DIV><DIV>Apart from BT's incompetence it seems to me you have undertaken a number&nbsp;of actions that are potentially illegal;</DIV><DIV>1. You opened an account without my permission.</DIV><DIV>2. You have billed me for a service I have not received</DIV><DIV>3. You have given my details to a third party where you have no relationship with me as a customer breaking GDPR.</DIV><DIV>4. You have potentially impacted my credit rating through NO fault of my own.</DIV><DIV>&nbsp;</DIV><DIV>Suggestions- Ihave emailed Avantis, and BT CEO so far&nbsp;</DIV> Sun, 17 Jan 2021 16:35:35 GMT sheppy3 2021-01-17T16:35:35Z https://business.forums.bt.com/t5/Archive/Billed-4-an-account-that-I-have-never-had-at-a-premises-I-left-3/m-p/83773#M26305 <DIV>I ran a business at xxxxx Farm for 35 years as a tenant, we retired on the 29th September 2017, closing all BT accounts and paying all dues.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Late in September 2020 I had a call from the current&nbsp;occupier of the premises saying there was a letter from BT re an overdue account.&nbsp; Note the premises had been sold twice from September 2017 until September 2020 and both occupants had set up BT accounts!</DIV><DIV>&nbsp;</DIV><DIV>The account number WMxxxxxxxxx was not an account I recognised from my records so I rang BT billing on the 29th September 2020 to discuss.</DIV><DIV>I was informed&nbsp;that due to transfer of systems within BT there was a rare but known problem in that new accounts were activated&nbsp;for old customers, I was assured that this would be cancelled and the account deleted and I could be sure of no further contact.&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>I specifically said I was concerned&nbsp;that BT might issue a debt collection notice and I did not want any bad marks on my credit rating- I have been in&nbsp; business for 40 years and have never failed to pay a bill on time!</DIV><DIV>&nbsp;</DIV><DIV>Today I have been informed by a close neighbour that he has received&nbsp;a letter partially addressed to me from Avantis (debt collection) who have been engaged BT's behalf to make pay the outstanding sum.</DIV><DIV>&nbsp;</DIV><DIV>Apart from BT's incompetence it seems to me you have undertaken a number&nbsp;of actions that are potentially illegal;</DIV><DIV>1. You opened an account without my permission.</DIV><DIV>2. You have billed me for a service I have not received</DIV><DIV>3. You have given my details to a third party where you have no relationship with me as a customer breaking GDPR.</DIV><DIV>4. You have potentially impacted my credit rating through NO fault of my own.</DIV><DIV>&nbsp;</DIV><DIV>Suggestions- Ihave emailed Avantis, and BT CEO so far&nbsp;</DIV> Sun, 17 Jan 2021 16:35:35 GMT https://business.forums.bt.com/t5/Archive/Billed-4-an-account-that-I-have-never-had-at-a-premises-I-left-3/m-p/83773#M26305 sheppy3 2021-01-17T16:35:35Z