https://business.forums.bt.com/t5/Archive/Slow-change-over-to-4G-with-Assure-and-low-speed/m-p/83134#M26339 <P>I&nbsp; live in a rural area with poor land line quality resulting in regular VDSL drop outs, so I signed up for BT Assure with Super Fast Fibre enhanced and value line on the basis that EE coverage was good here and it would provide a seemless back up.&nbsp; Seemed like a good deal at £41.99 / month plus VAT.</P><P>The service went live on 22nd July 2019 but sadly I've found that the change over time to 4G is several minutes or more - actually slower than the land line dropping out and re-connecting plus EE coverage is actually poor no matter where I locate the dongle.&nbsp; Typically I get 3 bars and -100dBm.</P><P>Then to top it all my first bill was for £64.04 plus vat not the £41.99 plus vat.</P><P>Line speed on VDSL is as it should be when it works&nbsp; (20M), but change over speed to Assure is very slow as mentioned above and the 4G speed when it does work is &lt;1M at best sometimes only 300k.</P><P>I don't think Assure is fit for purpose here and would like to cancel - anyone know what the terms / conditions are for cancellation ?&nbsp; I've not had the service for 30 days yet if that's a factor but looks as though I'm outside the 14 day cooling off period.</P><P>Alternatively I'd like a discount and or down grade the service to non Assure as clearly Assure is not practical at this location - despite EE coverage map claiming otherwise !</P> Thu, 13 Aug 2020 13:08:58 GMT TimothyFinn 2020-08-13T13:08:58Z https://business.forums.bt.com/t5/Archive/Slow-change-over-to-4G-with-Assure-and-low-speed/m-p/83134#M26339 <P>I&nbsp; live in a rural area with poor land line quality resulting in regular VDSL drop outs, so I signed up for BT Assure with Super Fast Fibre enhanced and value line on the basis that EE coverage was good here and it would provide a seemless back up.&nbsp; Seemed like a good deal at £41.99 / month plus VAT.</P><P>The service went live on 22nd July 2019 but sadly I've found that the change over time to 4G is several minutes or more - actually slower than the land line dropping out and re-connecting plus EE coverage is actually poor no matter where I locate the dongle.&nbsp; Typically I get 3 bars and -100dBm.</P><P>Then to top it all my first bill was for £64.04 plus vat not the £41.99 plus vat.</P><P>Line speed on VDSL is as it should be when it works&nbsp; (20M), but change over speed to Assure is very slow as mentioned above and the 4G speed when it does work is &lt;1M at best sometimes only 300k.</P><P>I don't think Assure is fit for purpose here and would like to cancel - anyone know what the terms / conditions are for cancellation ?&nbsp; I've not had the service for 30 days yet if that's a factor but looks as though I'm outside the 14 day cooling off period.</P><P>Alternatively I'd like a discount and or down grade the service to non Assure as clearly Assure is not practical at this location - despite EE coverage map claiming otherwise !</P> Thu, 13 Aug 2020 13:08:58 GMT https://business.forums.bt.com/t5/Archive/Slow-change-over-to-4G-with-Assure-and-low-speed/m-p/83134#M26339 TimothyFinn 2020-08-13T13:08:58Z