https://business.forums.bt.com/t5/Archive/BROADBAND-UPGRADE-NOT-AVALIABLE/m-p/83161#M26343 <P>Can someone please advise me why I am not able to upgrade my business phone/broadband?</P><P>&nbsp;</P><P>I am out of contract with BT, spoke with the WebChat customer service who offered me the BT Superfast Essential Fibre deal. I ordered this deal online only to be notified 2 days later by BT customer service&nbsp; "<STRONG>We are unable to process the order as the line and broadband you have is not eligable for the package you have requested, sorry for any inconvenience caused"</STRONG></P><P>&nbsp;</P><P>No reason why I am not eliable and no offer of a different package? Is this really how poor BT are?</P><P>&nbsp;</P><P>Do I need to switch my custom to Virgin or TalkTalk?</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>&nbsp;</STRONG></P> Tue, 18 Aug 2020 09:34:51 GMT Tay1974 2020-08-18T09:34:51Z https://business.forums.bt.com/t5/Archive/BROADBAND-UPGRADE-NOT-AVALIABLE/m-p/83161#M26343 <P>Can someone please advise me why I am not able to upgrade my business phone/broadband?</P><P>&nbsp;</P><P>I am out of contract with BT, spoke with the WebChat customer service who offered me the BT Superfast Essential Fibre deal. I ordered this deal online only to be notified 2 days later by BT customer service&nbsp; "<STRONG>We are unable to process the order as the line and broadband you have is not eligable for the package you have requested, sorry for any inconvenience caused"</STRONG></P><P>&nbsp;</P><P>No reason why I am not eliable and no offer of a different package? Is this really how poor BT are?</P><P>&nbsp;</P><P>Do I need to switch my custom to Virgin or TalkTalk?</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>&nbsp;</STRONG></P> Tue, 18 Aug 2020 09:34:51 GMT https://business.forums.bt.com/t5/Archive/BROADBAND-UPGRADE-NOT-AVALIABLE/m-p/83161#M26343 Tay1974 2020-08-18T09:34:51Z