https://business.forums.bt.com/t5/Archive/Overcharging-on-business-lines/m-p/78437#M26364 <P><SPAN>I've just spent over an hour trying to find out why I am suddenly being charged for landline calls to my business account. Told that I only had an allowance of 100 minutes despite the fact that I was on a 5 year contract that included all landline calls. &nbsp;The advisor told me that these charges relate to a contract that started on </SPAN><STRONG>6 Jan 2017. &nbsp;</STRONG><SPAN> On checking my bills it seems that this started <STRONG>last May</STRONG> without me being informed. &nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>I have also been charged recently for entry into the local directory (for which we have no need as we deal internationally) without my consent. &nbsp;On querying this yesterday I was told that this started in December. &nbsp;Checked my bills and it started being billed in <STRONG>October.</STRONG></SPAN></P><P>&nbsp;</P><P><SPAN>The customer service team clearly does not have a clue how to deal with these problems. &nbsp;I used to believe that BT was the best company for my telephone services but now I would never recommend them.&nbsp;</SPAN></P> Wed, 22 Feb 2017 13:11:25 GMT tommyg1956 2017-02-22T13:11:25Z https://business.forums.bt.com/t5/Archive/Overcharging-on-business-lines/m-p/78437#M26364 <P><SPAN>I've just spent over an hour trying to find out why I am suddenly being charged for landline calls to my business account. Told that I only had an allowance of 100 minutes despite the fact that I was on a 5 year contract that included all landline calls. &nbsp;The advisor told me that these charges relate to a contract that started on </SPAN><STRONG>6 Jan 2017. &nbsp;</STRONG><SPAN> On checking my bills it seems that this started <STRONG>last May</STRONG> without me being informed. &nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>I have also been charged recently for entry into the local directory (for which we have no need as we deal internationally) without my consent. &nbsp;On querying this yesterday I was told that this started in December. &nbsp;Checked my bills and it started being billed in <STRONG>October.</STRONG></SPAN></P><P>&nbsp;</P><P><SPAN>The customer service team clearly does not have a clue how to deal with these problems. &nbsp;I used to believe that BT was the best company for my telephone services but now I would never recommend them.&nbsp;</SPAN></P> Wed, 22 Feb 2017 13:11:25 GMT https://business.forums.bt.com/t5/Archive/Overcharging-on-business-lines/m-p/78437#M26364 tommyg1956 2017-02-22T13:11:25Z