https://business.forums.bt.com/t5/Archive/Where-s-my-business-landline-phone-number-gone/m-p/83480#M26386 <P>Attempted to change over to BT Digital, how the hell does a company the size of BT manage to "loose" a phone number?</P><P>They send a new phone with a Swansea phone number on the line.......we are located in Durham!</P><P>After numerous calls to BT at Dundee, Mumbai and god knows where else, still nothing.&nbsp; We have all our paperwork, business cards ...everything with our DURHAM number - our shop is actually just round the corner from the BT "complaints" department in Providence Row, Durham.</P><P>Our complaint is currently "parked", whatever that means, after we have been passed from pillar to post, none of which appear to be able to do anything.&nbsp;&nbsp;</P><P>Also because they have "lost" the number, they are unable to re-direct to the designated mobile.</P><P>For god's sake the current situation is bad enough for small business' without the "help" of BT.</P><P>We've even had customers call at our shop because they are so concerned that we might have gone out of business.</P> Wed, 11 Nov 2020 11:34:44 GMT Snapalot 2020-11-11T11:34:44Z https://business.forums.bt.com/t5/Archive/Where-s-my-business-landline-phone-number-gone/m-p/83480#M26386 <P>Attempted to change over to BT Digital, how the hell does a company the size of BT manage to "loose" a phone number?</P><P>They send a new phone with a Swansea phone number on the line.......we are located in Durham!</P><P>After numerous calls to BT at Dundee, Mumbai and god knows where else, still nothing.&nbsp; We have all our paperwork, business cards ...everything with our DURHAM number - our shop is actually just round the corner from the BT "complaints" department in Providence Row, Durham.</P><P>Our complaint is currently "parked", whatever that means, after we have been passed from pillar to post, none of which appear to be able to do anything.&nbsp;&nbsp;</P><P>Also because they have "lost" the number, they are unable to re-direct to the designated mobile.</P><P>For god's sake the current situation is bad enough for small business' without the "help" of BT.</P><P>We've even had customers call at our shop because they are so concerned that we might have gone out of business.</P> Wed, 11 Nov 2020 11:34:44 GMT https://business.forums.bt.com/t5/Archive/Where-s-my-business-landline-phone-number-gone/m-p/83480#M26386 Snapalot 2020-11-11T11:34:44Z