https://business.forums.bt.com/t5/Archive/SLA-on-getting-a-replacement-NTE/m-p/81923#M26400 <DIV class="lia-quilt-row lia-quilt-row-message-subject"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-subject-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="topic-subject-wrapper"><DIV class="lia-message-subject lia-component-message-view-widget-subject"><DIV class="MessageSubject"><DIV class="MessageSubjectIcons "><DIV class="lia-message-subject">&nbsp;</DIV><DIV class="lia-message-subject">SLA on getting a replacement NTE</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class="lia-quilt-row lia-quilt-row-message-body"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Moring, I work for an IT company I have been tasked with finding out the SLA on BT getting an engineer to site if there is a fault with the NTE.</P><P>If they are a business account holder is there a flat service level agreement they have with business account holders?</P></DIV></DIV></DIV></DIV></DIV> Sun, 21 Apr 2019 20:52:55 GMT 99masond 2019-04-21T20:52:55Z https://business.forums.bt.com/t5/Archive/SLA-on-getting-a-replacement-NTE/m-p/81923#M26400 <DIV class="lia-quilt-row lia-quilt-row-message-subject"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-subject-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="topic-subject-wrapper"><DIV class="lia-message-subject lia-component-message-view-widget-subject"><DIV class="MessageSubject"><DIV class="MessageSubjectIcons "><DIV class="lia-message-subject">&nbsp;</DIV><DIV class="lia-message-subject">SLA on getting a replacement NTE</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class="lia-quilt-row lia-quilt-row-message-body"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-message-body-content"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Moring, I work for an IT company I have been tasked with finding out the SLA on BT getting an engineer to site if there is a fault with the NTE.</P><P>If they are a business account holder is there a flat service level agreement they have with business account holders?</P></DIV></DIV></DIV></DIV></DIV> Sun, 21 Apr 2019 20:52:55 GMT https://business.forums.bt.com/t5/Archive/SLA-on-getting-a-replacement-NTE/m-p/81923#M26400 99masond 2019-04-21T20:52:55Z