BT Business Hub 6 VPN and email issues?

ClaudeConnor — Thu, 22 Oct 2020 12:20:52 GMT

Hi all, wonder if anyone could help please?

We have been a long standing BT customer for years.

In September last year, we signed up for a BTNet line. Lead time was quoted at 45-55 working days, so we were hoping to have this in place well before Christmas. Unfortunately, a series of BT cockups ensued, and we are still without it. In addition, our existing Infinity 1 line has been dropping regularly throughout the day, making connections difficult. We spoke to BT and they have provided a new contract for us, with a new router. It also has a 4G assure addon. This is on the proviso that once the leased line is eventually installed, this service will be cancelled.

The new router has been swapped in, but we're having problems

1) Despite opening up the necessary ports, the new router does not seem to pass emails through to our server

2) We are having a problem replicating our VPN setup. Our old router (v3) works perfectly, using PPTP passthrough.

I have read up extensively on the v6 router, and understand that the VPN issue is well known about. I have tried all the fixes I've seen, but I can't get this working. One other concern I have is that it would appear that the 4G dongle is somehow tied to the v6 hub, meaning we can't use a 3rd party router if we want the 4G backup?

Any advice would be welcome.

Thanks,

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BT Business Hub 6 VPN and email issues?