https://business.forums.bt.com/t5/Archive/BT-fail-to-deal-with-customer-complaint-for-6-weeks/m-p/81799#M26899 <P>I have a complaint outstanding that no-one at BT&nbsp;will respond to even after competing the escalation form&nbsp;on more than one occasion. Does anyone have a direct contact number for the complaints department so that I can actaully speak to someone and&nbsp;make progress on my complaint. This has been going on for 6 weeks and is beyond a joke. Complaint reference IMP-104225163</P> Mon, 18 Feb 2019 15:35:20 GMT BR88 2019-02-18T15:35:20Z https://business.forums.bt.com/t5/Archive/BT-fail-to-deal-with-customer-complaint-for-6-weeks/m-p/81799#M26899 <P>I have a complaint outstanding that no-one at BT&nbsp;will respond to even after competing the escalation form&nbsp;on more than one occasion. Does anyone have a direct contact number for the complaints department so that I can actaully speak to someone and&nbsp;make progress on my complaint. This has been going on for 6 weeks and is beyond a joke. Complaint reference IMP-104225163</P> Mon, 18 Feb 2019 15:35:20 GMT https://business.forums.bt.com/t5/Archive/BT-fail-to-deal-with-customer-complaint-for-6-weeks/m-p/81799#M26899 BR88 2019-02-18T15:35:20Z https://business.forums.bt.com/t5/Archive/BT-fail-to-deal-with-customer-complaint-for-6-weeks/m-p/81801#M26900 <P>Hi BR88</P> <P>&nbsp;</P> <P>Very sorry to hear you are having ongoing issues with this complaint. I have had a look and can see this is for a faults and billing issue judging from the notes, so I would recommend calling in on 0800 800 154 to our technical help desk - they can look into this for you and try to get a resolve put in place for you.</P> <P>&nbsp;</P> <P>Regards</P> <P>Ryan</P> Tue, 19 Feb 2019 09:21:55 GMT https://business.forums.bt.com/t5/Archive/BT-fail-to-deal-with-customer-complaint-for-6-weeks/m-p/81801#M26900 RyanJames 2019-02-19T09:21:55Z