topic Cessation of BT Business Bundle WITHOUT my Approval - Has BT been hacked?? in Archive

Cessation of BT Business Bundle WITHOUT my Approval - Has BT been hacked??

hejhog — Wed, 16 Dec 2020 21:38:17 GMT

14th December received this email from BT

#########################

We're stopping your service
Hello Mr Michael Brxxxxxxxx,

Another customer has asked to take over the telephone line at your address on 06/01/2021. So we'll end your contract on the same date, and send you a final bill soon.

etc......

#########################

Thought this was a hoax as 1. my name is not Michael B and 2. I had never agreed for someone to take over my number.

Logged into my account and I had 2 orders showing one for a Jiffy to rreturn equipment and one for cessation of account !!!!!!!!!!

Spoke to customer service via Live Chat. Explained I had never given permission for the cessation of account and they assured me this would be resolved. So I assumed this would be cancelled and it was a genuine mistake. However......................

15th December I receive another email

########################

We're stopping your service

Hello Mrs Caroline B*****,

Another customer has asked to take over the telephone line at your address on 06/01/2021. So we'll end your contract on the same date, and send you a final bill soon

etc......

#########################

My name is not Caroline B and once again I had never agreed for someone to take over my number. Logged into my account and I have an active cessation notice!!!!!!!!!!!

I am now going to have to waste my time once again to try and resolve this. HAS BT BEEN HACKED?????????

Re: Cessation of BT Business Bundle WITHOUT my Approval - Has BT been hacked??

spank — Fri, 18 Dec 2020 17:58:42 GMT

Hi there,

It sounds like you've been 'slammed'

Call the helpdesk on 0800 800 154 and ask them to investigate it before it goes too far. There is a dedicated slamming team within BT that can assist but you need to go through the helpdesk.

Thanks

Re: Cessation of BT Business Bundle WITHOUT my Approval - Has BT been hacked??

BethM — Fri, 10 Dec 2021 08:46:58 GMT

Hi hejhog

When BT business receive a request to takeover an active phone line we're required to send you a notification to allow you time to reject the takeover if it's not something you're authorising. The notification should give a method of how to get in touch to let us know - did you manage to get this one sorted?

Beth