Removing a static IP

robmorelyuk — Mon, 29 Nov 2010 13:03:09 GMT

How can I get my fixed IP address removed from my broadband connection and are there any additional records that BT hold that would affect a change in provider?

My reason for asking is due to several possible issues and not an immediate need to move accounts:
1)I make no use of the fixed IP so it is an unnecessary expense.
2)When uploading documents to websites the process frequently fails [a possible configuration conflict at BT]
3)Since July [broadband upgrade] my connection is frequently disconnected, there are no on-site issues and no on-site configuration changes have been made so they cannot be contributing to the disconnections.

I want to remove the fixed IP and associated cost then if the problem persists apply to have a new account built to eliminate legacy issues on the BT network.

Thanks,

Rob

Re: Removing a static IP

Frances — Thu, 02 Dec 2010 09:30:35 GMT

Hi Robmorelyuk

Im sorry no one has responded to your post. To remove a static IP you can contact the helpdesk They will be able to assist you with this

Thanks

Frances

Forum Moderator

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Removing a static IP

Re: Removing a static IP