topic Re: Poor broadband experience in Archive

Poor broadband experience

thechannel — Tue, 07 Dec 2010 10:39:43 GMT

[title changed by moderators as contravenes forum guidelines]

I am loosing the will to live!

I am paying £ 30 a month for a barely 8mb service, my neightbour is getting 16mb on a non BT provider. I called BT to ask if my line was capped or anything like that and why can't I have 20mb.

After they tried to sell me somethng and even tho I am getting charged too much I said I just want a faster line. They can't do anything except sign me into another 2 year contract. Are they trying to get rid of customers.

Another issue that has come to light is they are charging me for an Option 3 broadband deal, which means I am paying £ 15 a quarter for a mobile and dongle package. I have never asked for this and never received either a dongle or sim (if I need one) but they cannot refund my money (2 years worth). I have been on the phone for 3 hours now being passed from Dublin to India and back again!

I don't want to cancel my broadband but they are making it very difficult for me to stay. ALL I WANT IS A DECENT BROADBAND SERVICE. I don't like complaining but I have a stinking headache from hitting my head against the brick wall that is BT!

Re: Poor broadband experience

greychrome — Tue, 07 Dec 2010 10:40:16 GMT

Re: Poor broadband experience

Frances — Tue, 07 Dec 2010 10:41:05 GMT

Hi Thechannel Im sorry to hear you are having problems. Please could you send me a Private Message with your details including any references you have and I will have this looked into for you Thanks Frances Forum Moderator

Re: Poor broadband experience

Frances — Tue, 07 Dec 2010 10:41:24 GMT

Hi Thechannel Thank you for your private message. I will pass your details to the relevant team for investigation and they will be in touch with you as soon as possible. Thanks Frances Forum Moderator

Re: Poor broadband experience

Frances — Thu, 09 Dec 2010 13:01:19 GMT

Hi Thechannel I have received confirmation from the support team that they have been in touch and resolved this issues for you. I shall now close this thread. Thanks Frances Forum Moderator