topic Re: Network Fault / IP Profile in Archive

Network Fault / IP Profile

CiderGuru — Mon, 13 Dec 2010 15:05:51 GMT

On Friday 10 Dec 2010 there was a BT Network Fault in 01631.

Apparently this was sorted out. However, and not for the first time, I am left with unusable Broadband.

I raised a Fault, VOL011-43181825723, on Sunday evening. Today fault-tracker tells me:

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Your service has now been repaired. If you are still having problems please contact us.

Fault number: VOL011-43181825723
Please quote this number

Date reported: 12 Dec 2010

Product affected: Broadband

Broadband line affected: 01631XXXXXX

Fault symptom: Slow Connection

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Yet my IP profile is set at a pointless 135Kbps, as it has been since Friday, and I am getting a whopping 84Kbps download speed:

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Download speed achieved during the test was - 84 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
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I can't sit in another queue on the phone and then have to convince the person at the other end that it is not a problem at my end. (In September the same thing happened. I had to explain to the person that there WAS a network problem and that the reason noone had raised a Fault was due to the 50minute queue!).

Even making this forum post was a nightmare. LiveChat? .... My Broadband is broken!!!

I know the IP Profile is supposed to automatically update itself, but for some it simply doesnt and manual intervention is required by BT.

Can someone look into this.

Regards

Howard.

Re: Network Fault / IP Profile

CiderGuru — Tue, 14 Dec 2010 00:47:16 GMT

A second call to a helpfull BT Employee tonight resulted in the fault being reopened, after he had done the same tests as yesterday and determined that there was probably a fault at the exchange.

I think the fact that I hinted that there "was most likely a fault at the exchange" may have helped somewhat.

IP Profile jumped from 135kbps to 3000kbps shortly afterwards...

With a download speed of 2056kpbs compared to 84kbps!

Thanks for all your answers anyway team.

Re: Network Fault / IP Profile

Tracey — Tue, 14 Dec 2010 08:32:22 GMT

Hi CiderGuru,

Sorry to read about the problems that you are having with your service.

I have checked the fault reference number and I can see there is an appointment booked for this morning.

Shall check again later.

Thanks

Tracey

BT Business Forum Moderator

Re: Network Fault / IP Profile

Tracey — Thu, 16 Dec 2010 08:36:31 GMT

Hi CiderGuru,

I have checked the fault that you had open with our technical team. I can see from the notes that you issue has now been resolved.

Sorry for the issues that you have had with your broadband connection.

Thanks

Tracey

BT Business Forum Moderator