https://business.forums.bt.com/t5/Archive/Loss-of-broadband-and-loss-of-customer-service/m-p/19285#M2871 <P>I don't know what has happened with your organisation.</P><P>&nbsp;</P><P>I have always been a BT phone customer with very little problems. It has only been since I became a new broadband customer that I realised how the level of service has disintegrated (just like your broadband connection) and how money-grabbing your organisation has become.</P><P>&nbsp;</P><P>My broadband service has been continually lost, intermittent faults and when it does work the speeds are overtaken by a snail.</P><P>Engineers have failed to turn up, turned up and went missing as well as a catalogue of requests not met by your so-called operators in your overseas call centre.</P><P>&nbsp;</P><P>Whatever the problem, I have had the same script, the same broken promises and again left as a dis-satisfied customer.</P><P>&nbsp;</P><P>In this day of close competition with the telecoms industry, you are not doing anything to value and retain your existing customers.</P><P>Strange how two of my neighbours seem to be encountering the same levels of lack of broadband service and your continued failure to deal with repeat problems.</P><P>Perhaps some of your advertising budget would be better spent on customer service and more up-to-date working equipment.</P> Tue, 21 Dec 2010 15:27:25 GMT mike_mcnamara 2010-12-21T15:27:25Z https://business.forums.bt.com/t5/Archive/Loss-of-broadband-and-loss-of-customer-service/m-p/19285#M2871 <P>I don't know what has happened with your organisation.</P><P>&nbsp;</P><P>I have always been a BT phone customer with very little problems. It has only been since I became a new broadband customer that I realised how the level of service has disintegrated (just like your broadband connection) and how money-grabbing your organisation has become.</P><P>&nbsp;</P><P>My broadband service has been continually lost, intermittent faults and when it does work the speeds are overtaken by a snail.</P><P>Engineers have failed to turn up, turned up and went missing as well as a catalogue of requests not met by your so-called operators in your overseas call centre.</P><P>&nbsp;</P><P>Whatever the problem, I have had the same script, the same broken promises and again left as a dis-satisfied customer.</P><P>&nbsp;</P><P>In this day of close competition with the telecoms industry, you are not doing anything to value and retain your existing customers.</P><P>Strange how two of my neighbours seem to be encountering the same levels of lack of broadband service and your continued failure to deal with repeat problems.</P><P>Perhaps some of your advertising budget would be better spent on customer service and more up-to-date working equipment.</P> Tue, 21 Dec 2010 15:27:25 GMT https://business.forums.bt.com/t5/Archive/Loss-of-broadband-and-loss-of-customer-service/m-p/19285#M2871 mike_mcnamara 2010-12-21T15:27:25Z https://business.forums.bt.com/t5/Archive/Loss-of-broadband-and-loss-of-customer-service/m-p/19287#M2872 <P>Hi mike_mcnamara,</P> <P>&nbsp;</P> <P>Sorry to read that you have been having problems. I can see that on your profile you have not included a BT Business email address, can I just confirm that you are having problems with BT Business Broadband?</P> Tue, 21 Dec 2010 15:57:58 GMT https://business.forums.bt.com/t5/Archive/Loss-of-broadband-and-loss-of-customer-service/m-p/19287#M2872 Alun 2010-12-21T15:57:58Z