topic Re: BT helpline staff in India in Archive https://business.forums.bt.com/t5/Archive/BT-helpline-staff-in-India/m-p/19495#M2913 <P>Hi</P> <P>&nbsp;</P> <P>I am really sorry that you are experiencing problems with your Broadband and trying to get support. Can you confirm if you are a business customer, as from your sign up details you look to be with BT Residential. If you are a business customer please private mail me your BT Business Broadband details and I can have a look at your case logged with the business team.</P> <P>&nbsp;</P> <P>If you are a residential customer you would be better posting on the <A href="http://community.bt.com/" target="_blank" rel="nofollow">residential forum</A> or contacting the <A href="http://www.bt.com/help" target="_blank" rel="nofollow">residential support team.</A></P> <P>&nbsp;</P> <P>Kind Regards</P> <P>&nbsp;</P> <P>Fiona</P> <P>BT Business Forum Moderator</P> Tue, 04 Jan 2011 13:10:46 GMT Fiona 2011-01-04T13:10:46Z BT helpline staff in India https://business.forums.bt.com/t5/Archive/BT-helpline-staff-in-India/m-p/19415#M2912 <P>What is the point of spending time giving contact details to the so called technical help at BT if they then insist on trying to contact me on another number.</P><P>&nbsp;</P><P>Is it difficult to follow the agreement that they gave at the initial contact?</P> Sat, 01 Jan 2011 16:12:36 GMT https://business.forums.bt.com/t5/Archive/BT-helpline-staff-in-India/m-p/19415#M2912 keithgeach 2011-01-01T16:12:36Z Re: BT helpline staff in India https://business.forums.bt.com/t5/Archive/BT-helpline-staff-in-India/m-p/19495#M2913 <P>Hi</P> <P>&nbsp;</P> <P>I am really sorry that you are experiencing problems with your Broadband and trying to get support. Can you confirm if you are a business customer, as from your sign up details you look to be with BT Residential. If you are a business customer please private mail me your BT Business Broadband details and I can have a look at your case logged with the business team.</P> <P>&nbsp;</P> <P>If you are a residential customer you would be better posting on the <A href="http://community.bt.com/" target="_blank" rel="nofollow">residential forum</A> or contacting the <A href="http://www.bt.com/help" target="_blank" rel="nofollow">residential support team.</A></P> <P>&nbsp;</P> <P>Kind Regards</P> <P>&nbsp;</P> <P>Fiona</P> <P>BT Business Forum Moderator</P> Tue, 04 Jan 2011 13:10:46 GMT https://business.forums.bt.com/t5/Archive/BT-helpline-staff-in-India/m-p/19495#M2913 Fiona 2011-01-04T13:10:46Z