topic Re: Internet light gone from router.. changed router still not internet in Archive

Internet light gone from router.. changed router still not internet

SwanageHaven — Sun, 23 Jan 2011 21:11:34 GMT

just when you think things cant worse business wise my broadband connection has stopped, internet light has gone from router, changed router still nothing, I need broadband to process online payments and talking to fault reprting

is like banging yo0ur head against brick wall. you know they are reading from a script, anything not on the script throws them. son is at home i am out of country and even though have master filtered socket fitted by bt 4 weeks ago they still want to go through stupid processes of undoing socket blah blah.

is this a line fault? as router has been changed all leads been changed stupid operator made son wipe out static dns

address given to stablize line and doesnt know the number to put back when realizes its not that problem great support!

any suggestions?

Re: Internet light gone from router.. changed router still not internet

Tracey — Mon, 24 Jan 2011 10:48:21 GMT

Hi SwanageHaven,

Sorry to read about the issues that you have been having on your account.

I have checked the notes on your account, our team have been trying to contact you. However as you have stated that you are out of the country. They have left a number for your to call them back on.

If you could please private message me with a contact number that the team would be able to call and discuss this further with someone, I can pass this over to the team to contact you or your son.

Thanks

Tracey

BT Business Forum Moderator

Re: Internet light gone from router.. changed router still not internet

Tracey — Thu, 27 Jan 2011 09:39:57 GMT

Hi SwanageHaven,

As we have not heard anything back from you, we can only assume that your issues are fully resolved.

As such we shall close this thread.

Thanks

Tracey

BT Business Forum Moderator