https://business.forums.bt.com/t5/Archive/Re-BT-Versatility-BBM-and-V-IP-Featurephones/m-p/9635#M309 <P>The reported difficulty is a frequent problem for users of the BT Versatility Broadband Plus module.&nbsp; We have received several reports of this problem via users of these forums and externally.&nbsp; The programming interface is difficult to work with,&nbsp;since the screen options vary with the firmware version and type of internet connection configured.&nbsp; The latest firmware version is v189.</P><P>When&nbsp;a module has been set up with a single&nbsp;static IP address&nbsp;account,&nbsp;the full endpoint menu options are usually visible.&nbsp; However, when the same module is set up with a different connection arrangement (including multiple fixed IP address accounts, or via an external modem/router),&nbsp;the endpoint menu often excludes the IP extension and UM service&nbsp;options.&nbsp;The underlying&nbsp;difficulty appears&nbsp;to be with the programming interface, rather than any particular module.</P><P>The Broadband module manual guidance is not adequate in relation to these problems.</P><P>BT Versatility users have been disappointed and frustrated after obtaining the Broadband modules on the basis of faith in the marketing information.</P><P>Several requests for set up guidance have been posted within these forums,&nbsp;but the BT responses have often been inadequate, or simply recommend an expensive maintenance agreement service.&nbsp; Since the information required is for initial product set up,&nbsp;it is not reasonable to propose an additional long term cost commitment.&nbsp; Also, the purchase of a supplementary service does not ensure that the product was fit for purpose at the outset.</P><P>Perhaps a Trading Standards complaint may be appropriate for the Broadband module product.</P> Tue, 20 Oct 2009 14:20:05 GMT ihesketh 2009-10-20T14:20:05Z https://business.forums.bt.com/t5/Archive/Re-BT-Versatility-BBM-and-V-IP-Featurephones/m-p/9635#M309 <P>The reported difficulty is a frequent problem for users of the BT Versatility Broadband Plus module.&nbsp; We have received several reports of this problem via users of these forums and externally.&nbsp; The programming interface is difficult to work with,&nbsp;since the screen options vary with the firmware version and type of internet connection configured.&nbsp; The latest firmware version is v189.</P><P>When&nbsp;a module has been set up with a single&nbsp;static IP address&nbsp;account,&nbsp;the full endpoint menu options are usually visible.&nbsp; However, when the same module is set up with a different connection arrangement (including multiple fixed IP address accounts, or via an external modem/router),&nbsp;the endpoint menu often excludes the IP extension and UM service&nbsp;options.&nbsp;The underlying&nbsp;difficulty appears&nbsp;to be with the programming interface, rather than any particular module.</P><P>The Broadband module manual guidance is not adequate in relation to these problems.</P><P>BT Versatility users have been disappointed and frustrated after obtaining the Broadband modules on the basis of faith in the marketing information.</P><P>Several requests for set up guidance have been posted within these forums,&nbsp;but the BT responses have often been inadequate, or simply recommend an expensive maintenance agreement service.&nbsp; Since the information required is for initial product set up,&nbsp;it is not reasonable to propose an additional long term cost commitment.&nbsp; Also, the purchase of a supplementary service does not ensure that the product was fit for purpose at the outset.</P><P>Perhaps a Trading Standards complaint may be appropriate for the Broadband module product.</P> Tue, 20 Oct 2009 14:20:05 GMT https://business.forums.bt.com/t5/Archive/Re-BT-Versatility-BBM-and-V-IP-Featurephones/m-p/9635#M309 ihesketh 2009-10-20T14:20:05Z