High Pings on New Connection

nicky_saunders1 — Tue, 01 Feb 2011 21:26:21 GMT

Hi,

I would like someone to take a look at my connection please as although it is stable and has not lost connection, the pings/latency in online applications and games are quite high ~80-90ms even to servers in England.

It is currently syncing at (and has been for several days):

Upstream Rate: 448 Kbps

Downstream Rate: 3072 Kbps

My previous connection (with different provider) had pings far lower. Is it possible that Interleaving has been enabled on my line? If so, could this be disabled. I don't mind losing download speed to compensate (my previous connection was only 2000 Kbps).

My router is reporting errors on the downstream currently and we do live quite far from the exchange so the current download speed is probably pushing it.

Again, I would like to reiterate that lower pings/latency are far more important to us than increased bandwidth.

Any help with this would be greatly appreciated.

Thanks.

Re: High Pings on New Connection

Fiona — Tue, 08 Feb 2011 16:38:22 GMT

I can see from your account since this post you have contacted the technical team to have 'interleaving' switched off. Has that helped at all?

The following help and support file may offer some assistance - How can packet loss affect your broadband connection? If you are still having problems then you would be best talking to the technical team to go through some tests.

I hope you get on OK.

Kind Regards

Fiona

BT Business Forum Moderator

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High Pings on New Connection

Re: High Pings on New Connection