https://business.forums.bt.com/t5/Archive/Broadband/m-p/21839#M3197 <P>Had major problem with&nbsp; one of our phone lines which is our business broadband line.&nbsp; Problem started Friday 4th Feb. 9 am BT had line back up and running within couple of hours but when calling out on the re connected line caller id showed a completely different telephone number, we were told this was nothing to be concerned about and they would have this resolved along with&nbsp;the broadband connection by Saturday.&nbsp; Its now Wednesday spent several hours on the phone to BT still no progress.&nbsp; How saying its a mapping problem as our broadband line has been lost!&nbsp; Been promised return calls with updates, still waiting.&nbsp; Been a satisfied customer for over 25 years at a loss how to rectify problem.&nbsp; Business suffering without Broadband.&nbsp; Would be great for BT to let us know what's going on.&nbsp; Feel like we are in a loop very frustrating as no one is actually telling us anything concrete.&nbsp; Who can we ask for help!</P> Wed, 09 Feb 2011 13:21:44 GMT vlw 2011-02-09T13:21:44Z https://business.forums.bt.com/t5/Archive/Broadband/m-p/21839#M3197 <P>Had major problem with&nbsp; one of our phone lines which is our business broadband line.&nbsp; Problem started Friday 4th Feb. 9 am BT had line back up and running within couple of hours but when calling out on the re connected line caller id showed a completely different telephone number, we were told this was nothing to be concerned about and they would have this resolved along with&nbsp;the broadband connection by Saturday.&nbsp; Its now Wednesday spent several hours on the phone to BT still no progress.&nbsp; How saying its a mapping problem as our broadband line has been lost!&nbsp; Been promised return calls with updates, still waiting.&nbsp; Been a satisfied customer for over 25 years at a loss how to rectify problem.&nbsp; Business suffering without Broadband.&nbsp; Would be great for BT to let us know what's going on.&nbsp; Feel like we are in a loop very frustrating as no one is actually telling us anything concrete.&nbsp; Who can we ask for help!</P> Wed, 09 Feb 2011 13:21:44 GMT https://business.forums.bt.com/t5/Archive/Broadband/m-p/21839#M3197 vlw 2011-02-09T13:21:44Z https://business.forums.bt.com/t5/Archive/Broadband/m-p/21847#M3198 <P>Hi vlw,</P> <P>&nbsp;</P> <P>Sorry to read about the issues you are having.</P> <P>&nbsp;</P> <P>Fiona has sent you a private message.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>Tracey</P> <P>&nbsp;</P> <P>BT Forum Moderator</P> Wed, 09 Feb 2011 14:00:44 GMT https://business.forums.bt.com/t5/Archive/Broadband/m-p/21847#M3198 Tracey 2011-02-09T14:00:44Z