topic Slow internet, for the past week. in Archive

Slow internet, for the past week.

Jurasik — Thu, 17 Feb 2011 09:12:07 GMT

Hi.

Our business internet speed (8mb) has been really slow, for the past week. I have run numerous speed tests over the last few days & get between 1-1.5mb download & about 0.3mb upload.The test computer is connected directly to the Belkin N600 ADSL Modem router, using standard cat5 ethernet cable.We are in Stourbridge.

Is there a problem at the exchange?

Re: Slow internet, for the past week.

Jurasik — Fri, 18 Feb 2011 08:52:28 GMT

Did a Trace route to www.bt.com:

Tracing route to www.bt.com [62.239.237.2]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router [192.168.0.1]

2 30 ms 30 ms 29 ms host81-148-0-1.in-addr.btopenworld.com [81.148.0.1]

3 29 ms 31 ms 31 ms 213.120.178.141

4 30 ms 31 ms 30 ms 213.120.177.98

5 31 ms 30 ms 29 ms 213.120.176.18

6 30 ms 30 ms 30 ms 213.120.176.178

7 30 ms 29 ms 29 ms acc1-10GigE-0-1-0-6.l-far.21cn-ipp.bt.net [109.159.249.94]

8 31 ms 30 ms 31 ms core2-te0-15-0-2.ilford.ukcore.bt.net [109.159.249.19]

9 36 ms 35 ms 35 ms core2-pos7-0.birmingham.ukcore.bt.net [62.6.204.61]

10 36 ms 36 ms 36 ms iar1-gig5-5.birmingham.ukcore.bt.net [62.6.196.98]

11 35 ms 34 ms 35 ms 62.172.57.218

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

Any ideas?

Re: Slow internet, for the past week.

a-hill — Fri, 18 Feb 2011 10:50:59 GMT

By default the bt.com address and IP aren't pingable, so it's perfectly normal that the traceroute is timing out. I've checked the current line rates and they are within the fault threshold so the sync speed isn't dropping below. Would it be possible, just for testing, to have a single PC connected to the router and if you could run a speedtest from http://www.speedtester.bt.com and post your results here? There has been a slight recalculation in your speed profile, but certainly not to the extremes you are seeing.

Re: Slow internet, for the past week.

Jurasik — Fri, 18 Feb 2011 11:40:57 GMT

I have just tried the speedtest you link to. I put the phone number that the line is connected to & get NOTHING.

The page is stuck on `checking user details'. I left it running for about 10 minutes. Just to confirm I put our other number into it & it comes back almost immediately with `Test Error'.

I have also used speedtest.net & got these results:

http://www.speedtest.net/result/1162866895.png

I am using the latest version of Firefox to connect to the web.

The PC I used to perform this test is directly connected to the ADSL router.

Re: Slow internet, for the past week.

a-hill — Fri, 18 Feb 2011 14:07:50 GMT

If you can, it would be beneficial if we could reduce the scope of error by swapping over the microfilter and connect to the test socket. If you're still getting speed results like the one you linked after that, then the best idea would be to contact the helpdesk so the the issue can be progressed further. Even though the sync rate etc. are looking fine, we can use evidence of the poor performance combined with the cabling taken out of the equation to have the issue investigated.

Re: Slow internet, for the past week.

Jurasik — Mon, 28 Feb 2011 08:54:59 GMT

I've not had the chance to do the microfilter/ test socket yet. Can you advise what you mean by this?

"By default the bt.com address and IP aren't pingable, so it's perfectly normal that the traceroute is timing out. I've checked the current line rates and they are within the fault threshold so the sync speed isn't dropping below. Would it be possible, just for testing, to have a single PC connected to the router and if you could run a speedtest from http://www.speedtester.bt.com and post your results here? There has been a slight recalculation in your speed profile, but certainly not to the extremes you are seeing"

If BT have messed about with our Broadband settings, is it possible to put them back as they were & then we can see if this has an effect on the speed?

Re: Slow internet, for the past week.

obliviscaris — Tue, 01 Mar 2011 03:09:36 GMT

Hi Jurasik

In a couple posts up written by a-hill
if you click on the blue highlighted links
this will give you a step by step guide on how to plug the filter in to the test port.

juraski can you describe what you mean by
"messed about with our Broadband settings"

is this the router setting??
or browser setting??

obliviscaris

Re: Slow internet, for the past week.

Jurasik — Tue, 01 Mar 2011 11:35:37 GMT

I've not had the chance to do the test socket test, as I am very busy with my main job.

My reference to `messed about with our broadband settings' is regarding the statement that 'there has been a slight recalculation in your speed profile'. There has been no settings change at our end, browser or modem. This is why I ask if the recalculation can be reversed, so we can go back to the settings that gave us the speed we pay for.

Re: Slow internet, for the past week.

Jurasik — Tue, 08 Mar 2011 15:28:17 GMT

Our connection is still slow. Can anybody confirm if the settings have been reverted?

Re: Slow internet, for the past week.

Jurasik — Wed, 09 Mar 2011 08:57:35 GMT

Just ran a speedtest in IE8:

http://www.speedtest.net/result/1191937681.png

Now this one is saying download speed of 0.09Mbs & an upload speed of 0.38Mbs.

Is this the sort of speed we can now expect from BT?

EDIT:

just checked the ADSL rates shown in our modem:

Data rate, Downstream: 6112mbs

Data rate, Upstream: 448mbs

Noise margin, Downstream: 8.5dB

Noise margin, Upstream: 23.0dB

Attenuation, Downstream: 36.4dB

Attenuation, Upstream: 17.5dB

Output power, Downstream: 19.9 dbm

Output power, Upstream: 12.2 dbm

Are any of these numbers looking out of range?

Re: Slow internet, for the past week.

Jurasik — Fri, 18 Mar 2011 10:10:51 GMT

Come on BT. It's STILL slow.

Re: Slow internet, for the past week.

Fiona — Mon, 21 Mar 2011 16:36:42 GMT

I am really sorry that none of the users of the forum have been able to assist with this. If your connection remains slow you would need to contact the technical team for advice. I am afriad the technical team do not pick up cases directly from the forum.

Sorry we can't help with this.

Kind Regards

Fiona

BT Business Forum Moderator