https://business.forums.bt.com/t5/Archive/Re-BT-Versatility-Group-divert-to-external-number-not-working/m-p/10786#M329 <P>It took me a great deal of fiddling to get this to work. The good news is once it is working, it seems to stay working.</P><P>&nbsp;</P><P>Firstly, you need to divert the group (group divert, manual page 26), not the extensions themselves. The latter only diverts calls to that extension, not to the group.</P><P>&nbsp;</P><P>The next thing that got me is that only external calls to that group get diverted to external extensions, not internal calls. So I thought it wasn't working for a good while before I discovered my testing was defective. Why this irritating problem exists, I don't know.</P> Fri, 04 Dec 2009 19:25:50 GMT abligh 2009-12-04T19:25:50Z https://business.forums.bt.com/t5/Archive/Re-BT-Versatility-Group-divert-to-external-number-not-working/m-p/10786#M329 <P>It took me a great deal of fiddling to get this to work. The good news is once it is working, it seems to stay working.</P><P>&nbsp;</P><P>Firstly, you need to divert the group (group divert, manual page 26), not the extensions themselves. The latter only diverts calls to that extension, not to the group.</P><P>&nbsp;</P><P>The next thing that got me is that only external calls to that group get diverted to external extensions, not internal calls. So I thought it wasn't working for a good while before I discovered my testing was defective. Why this irritating problem exists, I don't know.</P> Fri, 04 Dec 2009 19:25:50 GMT https://business.forums.bt.com/t5/Archive/Re-BT-Versatility-Group-divert-to-external-number-not-working/m-p/10786#M329 abligh 2009-12-04T19:25:50Z